Night Manager

Accor Apartments & Realty; Greater London, Llantrisant; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Night Manager to oversee hotel operations during the night shift. This role is crucial for maintaining exceptional guest experiences and ensuring safety on the premises. You will be the key point of contact for guests, handling inquiries and managing minor issues. With a commitment to customer service and a detail-oriented approach, you will contribute to the hotel's reputation for excellence. Join this vibrant community and be part of a team dedicated to creating unforgettable moments for every guest. Embrace the opportunity to grow within a leading global hotel operator and make your mark in the hospitality industry.

Benefits

ALL Heartist Membership discounts

Family & Friends Discounts

Accor Live Limitless Loyalty Program

Career development training access

Networking opportunities

Worldwide career opportunities

Qualifications

• Experience in Night Audit or Accounts valued for operational opportunities.
• Strong customer service skills and ability to work independently.

Responsibilities

• Manage hotel operations overnight, ensuring guest safety and service.
• Oversee reception desk and handle night audit procedures.

Skills

Night Audit experience

Customer service commitment

Independent working

Attention to detail

Proactive problem-solving

Job description

Quay West Suites Melbourne, 26 Southgate Avenue, Southbank, Victoria, Australia Req #4190

Friday, 11 April 2025

At Quay West Suites Melbourne we transform every guest's stay into an unforgettable experience. We are more than just a luxury apartment-style hotel—we are a vibrant community overlooking the beautiful Yarra River, right in the heart of Southbank Promenade, where style and elegance meet top-notch hospitality.

Here, you will work in a stunning environment, surrounded by modern amenities designed to make every stay exceptional. From our Jarrah Restaurant & Bar to our state-of-the-art gym, stunning lap pool, and serene spa, our hotel offers a diverse range of facilities that cater to business travellers, families, and romantic getaways alike.

We pride ourselves on providing personalised service, and we’re looking for passionate individuals to join our dedicated team. Whether you’re interested in guest relations, food and beverage, or event coordination, you’ll find opportunities to grow and excel in a dynamic and supportive setting.

Purpose

As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all to uphold the hotel's exceptional reputation.

Primary Responsibilities

• Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift
• Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries
• Manage the reception desk and oversee night audit and reporting procedures
• Uphold overnight property security standards
• Assist in preparing for the daytime team's operations
• Role to cover Saturday and Sunday shifts

Skills and Experience

• Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance
• A positive demeanour and capable of working independently
• Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits
• Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences
• A keen eye for detail to ensure accurate daily revenue capture and reporting

Benefits

• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

If you value excellence, creativity, and making every guest's experience special, we’d love to hear from you. Join us at Quay West Suites Melbourne and help create unforgettable moments for our guests.