Transition Manager - MoJ - SEO

Government Digital and Data; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Join a leading government organization as a Service Transition Manager, where you'll manage service transitions and relationships with stakeholders. This role is essential for delivering seamless service transitions and improving the governance framework. Enjoy flexible working options and a comprehensive benefits package, including a generous pension scheme and professional development opportunities.

Benefits

Flexible working options

£1k learning budget

10% personal development time

Generous civil service pension

25 days leave plus bank holidays

Comprehensive parental leave policies

Wellbeing support

Bike loans and secure parking

Paid volunteering leave

Subsidized on-site gyms

Qualifications

• Experience in Service Transition Management, including Service Acceptance Criteria and Transition Plans.
• Strong understanding of the entire service lifecycle.
• Proactive in resolving problems and ensuring solutions meet business needs.

Responsibilities

• Manage service-related risks and assure the quality of supplier Transition Management work.
• Coordinate suppliers involved in the Transition Management process.
• Ensure successful transition of new or changed services into production.

Skills

Service Transition Management

Stakeholder Relationship Management

User Focus

Problem Resolution

ServiceNow

Education

Qualification in Service Management Frameworks

Job description

You’ll work in an IT Service Management capabilities team. Essential to your success will be the ability to build and maintain effective relationships with a variety of stakeholders and suppliers, both internal and external.

This role aligns with the Service Transition Manager from the Government Digital and Data Framework.

You will act as an escalation point for stakeholders where the transition procedure does not cover new demand requests. You will also liaise with other functions and teams as required for the operation and continual improvement of the governance framework and process. Additionally, you’ll be responsible for effectively transitioning new and changed services, coordinating from internal and external supplier demand, and managing reported issues or information requests.

The Service Transition Manager plays a critical role in managing and delivering service transition processes while actively contributing to projects and evolving business requirements. This role focuses on ensuring seamless transition of new and changed services, including transformational projects, optimizing workflows, and enhancing user experience through efficient transition of services from project to live support.

To help picture your life at MoJ Justice Digital, please take a look at our blog and our Digital and Technology Strategy 2025.

Key Responsibilities:

1. Operate and maintain the Transition Management assurance framework and processes.
2. Integrate and coordinate all suppliers involved in the Transition Management process to drive value.
3. Manage service-related risks effectively, escalating them to senior management where required.
4. Assure the quality of all supplier Transition Management work, demonstrating knowledge of the lifecycle or capability elements of ITIL.
5. Own an issue until a new owner has been found or the problem has been mitigated or resolved.
6. Enable the transfer of contractual services between suppliers, providing high-level assurance and oversight of the plans and overall performance during the Service Transition lifecycle.
7. Ensure that major service transitions successfully bring a new or changed service into production within the agreed parameters and tolerances, whilst ensuring minimal impact on the production services, operations, and support organization.
8. Analyze and assess the impact of change from transitions.
9. Provide assurance to the business’s strategies for transitioning new and changed services into the service model.
10. Ensure appropriate planning for Early Life Support in the Production environment to reduce variation in the performance of transitioned services.
11. Act as a Subject Matter Expert for Service Transition to confidently discuss the role, purpose, and benefits of the function.
12. Provide informed recommendations in the form of Service Readiness Reviews.
13. See the bigger picture by investigating how groups of services can optimize the underlying services.

If this feels like an exciting challenge, something you are enthusiastic about, and you want to join our team, please read on and apply!

Benefits

• 37 hours per week with flexible working options including working from home, part-time, job sharing, or compressed hours.
• A £1k per person learning budget to support development, including conferences, seminars, accreditation, vocational programs, and e-learning platforms.
• 10% time dedicated for personal development.
• Generous civil service pension with employer contributions of 28.97% from April 2024.
• 25 days leave plus bank holidays and a privilege day around the King’s birthday. Additional leave after 5 years of service.
• Comprehensive maternity, adoption, and shared parental leave policies, including paid leave.
• Wellbeing support, including access to the Calm app.
• Bike loans up to £2500, secure bike parking, season ticket loans, childcare vouchers, and eye-care vouchers.
• Paid volunteering leave and free membership to BCS, the Chartered Institute for IT.
• Some offices may have subsidized on-site gyms.

Person Specification

Essential:

• Experience in Service Transition Management, including Service Acceptance Criteria, Transition Plans, Early Life Support, and Warranty.
• Qualification or equivalent experience in Service Management Frameworks, with strong understanding and application skills.
• Focus on the entire service lifecycle—design, development, delivery, and operation.
• Ownership and initiative—proactively resolving problems and ensuring solutions meet business needs.
• User focus—understanding user needs, translating stories, and managing priorities.
• Stakeholder relationship management—analyzing, managing, and monitoring relationships, and coordinating activities for customer satisfaction.
• Experience with ServiceNow or other ITSM tools.
• Willingness to be assessed against SC clearance requirements.

We are committed to attracting, retaining, and investing in talent. For more information, see the Civil Service People Plan and D&I Strategy.

How to Apply

Submit your CV and a Statement of Suitability (up to 750 words) explaining how you meet the requirements listed above.

We assess your experience, technical skills, and behaviors such as Communicating and Influencing, Working Together, and Delivering at Pace.

A diverse panel will review applications, and successful candidates will be invited for a video interview. A pre-sift may be conducted if applications are high, based on the key criteria.

If unsuccessful for this role but suitable for a lower level, we may discuss alternative opportunities with you. A reserve list may be held for up to 12 months.

Terms & Conditions

Please review our Terms & Conditions for recruitment and employment details. For questions, contact [e-mail].

Refer to the attached Job Description for the Person Specification.