Senior Claims Manager - Motor

Aviva; Bristol; Hybrid; GBP 80,000; Full time

Job summary

A leading company in the insurance sector is seeking a Senior Claims Manager to lead a team handling complex motor injury claims. This role emphasizes collaboration and innovation, aiming to improve systems and customer outcomes. Ideal candidates will have strong leadership skills and a deep understanding of the UK motor claims market.

Benefits

Bonus opportunity – 12% of annual salary

Generous pension scheme – Aviva will contribute up to 14%

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Up to £1,200 of free Aviva shares per year

Flexible benefits including sustainability options

3 paid volunteering days

Wellbeing support and tools

Qualifications

• Strong leadership experience in managing technical claims teams.
• Deep knowledge of UK motor injury claims and the wider insurance market.

Responsibilities

• Manage a team of around 15 technical claims professionals handling high-value motor injury claims.
• Drive performance, manage indemnity spend, and ensure excellent customer outcomes.

Skills

Leadership

Communication

Negotiation

Stakeholder Management

Strategic Thinking

Education

ACII

Job description

Senior Claims Manager – Motor

Salary circa: £80,000 (depending on location, skills, experience, and qualifications)

Are you someone who thrives on leading high-performing teams and shaping the future of motor injury claims?

This role is ideal for an experienced claims professional ready to take the next step in their leadership journey. If you have a deep understanding of motor injury claims, a passion for improving systems, and a desire to make a real impact, we’d love to hear from you. You’ll be joining a team that values collaboration, innovation, and putting the customer first.

If this sounds like you, we would love to hear from you!

A bit about the job:

You’ll manage a team of around 15 technical claims professionals handling high-value and complex motor injury claims. Your role will involve driving performance, managing indemnity spend, and ensuring excellent customer outcomes. You’ll work closely with colleagues across underwriting, actuarial, and legal to influence strategy and improve our end-to-end systems for personal and commercial motor claims. This is a key leadership role within our Major & Complex Claims (MCC) team, where you’ll help shape the future of motor claims at Aviva.

Skills and experience we’re looking for:

• Strong leadership experience in managing technical claims teams.
• Deep knowledge of UK motor injury claims and the wider insurance market.
• Excellent communication, negotiation, and stakeholder management skills.
• A relevant professional qualification (e.g., ACII) or equivalent experience.
• A strategic thinker with a track record of driving innovation and system improvements.

What you’ll get for this role:

Our purpose – "with you today, for a better tomorrow" – is a promise we make to our colleagues. One way we live up to this promise is by investing in you. We offer:

• Starting salary circa £80,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 12% of annual salary (based on performance and grade)
• Generous pension scheme – Aviva will contribute up to 14%, depending on your contributions
• 29 days holiday plus bank holidays, with options to buy or sell up to 5 days
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan
• Supportive policies including parental and carer’s leave
• Flexible benefits, including sustainability options like cycle to work
• 3 paid volunteering days to support community engagement
• Wellbeing support and tools to help you thrive

Learn more and calculate your total Aviva Reward by entering your salary into this calculator.

Aviva is for everyone:

We’re inclusive and welcome applications from all backgrounds and experiences. Even if you don’t tick every box, we encourage you to apply. We consider all forms of flexible working, including part-time and job shares.

We offer flexible locations, hours, and working patterns to suit our customers, business, and you. Most of our staff work around 50% of their time in our offices, combining flexibility with in-person collaboration.

To learn more about working at Aviva, visit our website.

We guarantee interviews for disabled applicants who meet the minimum criteria. Please email us at [e-mail] to disclose a disability and arrange an interview.

We prefer online applications. For alternative methods, please contact us via email.