Installation Technician

ZipRecruiter; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in communications seeks an Installation Technician to provide technical support and installation services. The role involves working with various systems, ensuring customer satisfaction, and maintaining equipment. Ideal candidates will have strong communication skills and a customer-focused attitude.

Qualifications

• Experience with Microsoft Office and technical support.
• Strong organizational and communication skills.

Responsibilities

• Install and service Two-Radio in-car solutions.
• Respond to emergency repair requests promptly.
• Maintain good relationships with customers.

Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Customer-Focused Attitude

Time Management

Tools

Microsoft Office

Job description

Job Description

Keystone Communications is looking for an Installation Technician to provide our customers with fast and effective technical support within SLA parameters. The Technician will be responsible for on-site installation, maintenance, and repair of customer systems and components, including hardware, electronic equipment, TWO Way radios, RF in Car solutions, and 12V wiring. This individual will serve as the primary technical interface for hardware and software support and service delivery, ensuring customer satisfaction. The ideal candidate will possess technical skills, a professional demeanor, and excellent communication abilities. Prior electronics and mechanical skills are a plus.

Responsibilities

• Install, service, and integrate Two-Radio in-car and in-building solutions
• Install, service, and integrate in-car Emergency Lighting Solutions for Public Safety operations
• Build and install Public Safety Car systems
• Perform maintenance on equipment using basic repair techniques, service manuals, and guidelines
• Respond promptly to emergency repair requests
• Address basic customer inquiries after training
• Manage updates to customers’ systems
• Request necessary equipment, parts, and supplies
• Complete all required paperwork and records accurately
• Develop and maintain good relationships with customers
• Perform other office and field duties as assigned by management

Requirements and Qualifications

• Experience with Microsoft Office
• Strong organizational skills with attention to detail
• Effective oral and written communication skills, with the ability to explain technical information clearly
• Resourcefulness and problem-solving skills
• Ability to multitask in a fast-paced environment
• Ability to work independently and seek assistance when needed
• Professional appearance and demeanor
• Customer-focused attitude and consideration for colleagues and clients
• Enthusiastic and positive attitude
• Timely and accurate completion of paperwork
• Intermediate to advanced computer skills
• Excellent time management skills to ensure quality and efficiency

Company Description

Keystone Communications was established in 1969, initially partnering with Motorola in the two-way radio market. Over the past 50 years, the company has expanded its technological offerings and diversified its portfolio to include wireless mesh networks, nurse call systems, remote monitoring and control systems, analog and IP camera systems, door access, and more, to meet the needs of various markets and customers.