Family Support Worker (22 hours)

TN United Kingdom; Eastchurch; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading organization is seeking a Family Support Worker at HMP Belmarsh to provide support and guidance to families visiting prisoners. This role involves ensuring excellent customer service, managing play activities, and promoting a welcoming environment. Ideal candidates will have experience in customer service and a strong understanding of safeguarding and confidentiality.

Benefits

Employee benefits including counselling and life assurance

Cycle to work scheme

Eye care vouchers

Generous annual leave

Opportunities for training and development

Qualifications

• Experience in customer service and understanding of safeguarding.
• Excellent organisational skills and ability to manage a demanding workload.
• Effective communication skills with various stakeholders.

Responsibilities

• Provide support, advice, and guidance to families visiting prisoners.
• Support the Cafe Service and organise play activities for children.
• Ensure excellent customer service and a welcoming environment.

Skills

Customer service

Organisational skills

Communication skills

Understanding of safeguarding

Knowledge of diversity promotion

Job description

Family Support Worker (22 hours), Eastchurch

This role is based at HMP Belmarsh, working as part of the Pact Family team. You will provide support, advice, and guidance to families visiting prisoners, support the Cafe Service (a Social Enterprise), and organise play activities for children. The position requires a multi-disciplinary approach across all areas.

You will ensure excellent customer service, treating all customers with respect and providing a welcoming environment consistent with Pact's family services.

Additional Information:

• This role is open to current casual staff across London and SE Prisons interested in additional hours at Belmarsh.

About You:

• Experience in customer service and understanding of safeguarding, confidentiality, and data protection.
• Excellent organisational skills and ability to manage a demanding workload.
• Knowledge of promoting diversity and making services accessible.
• Effective communication skills, both written and verbal, with prisoners, families, prison staff, and other agencies.

What Pact Offers:

• Employee benefits including confidential advice and counselling, cycle to work scheme, life assurance, eye care vouchers, and generous annual leave.
• Opportunities for training and development, thorough induction, and support from a friendly team.