Head of Data Strategy & Operations - Customer Marketing

TN United Kingdom; London; On-site; GBP 130,000 - 140,000; Full time

Job summary

A leading company in the financial services sector is seeking a Head of Data Strategy & Operations to drive customer data initiatives. The ideal candidate will possess strategic thinking and extensive experience in data and technology. This role requires collaboration with senior stakeholders to ensure alignment with business goals, and offers a competitive salary and benefits package.

Benefits

Bonus opportunity – 25% of annual salary

Generous pension scheme

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Up to £1,200 of free Aviva shares per year

Supportive policies including parental leave

Flexible benefits including sustainability options

Paid volunteering days

Qualifications

• Extensive experience in strategy, planning, and transformation roles.
• Proven ability to partner with cross-functional senior stakeholders.

Responsibilities

• Define Customer Data Strategy and Roadmap.
• Manage business demand into the Data team.
• Develop and implement the Data strategy.

Skills

Data

AI

Strategic Thinking

Consultative Skills

Communication Skills

Collaboration

Job description

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Head of Data Strategy & Operations - Customer Marketing, London

Client: Aviva

Location: London, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 6cfbb93aa91d

Job Views: 3

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Head of Data Strategy & Operations - Customer Marketing

The role exists to own the vision and strategy for Customer Data at Aviva and drive its strategic planning and operational execution to ensure delivery of value at scale. The role will partner with Digital and Marketing senior leadership within C&M and Propositional teams within IWR and GI to translate strategic goals into actionable data programs and initiatives. It is also a key advisor to the Chief Data Officer and a visible leader that champions the Customer Data agenda across the organisation.

A bit about the job:

The role requires a strong strategic thinker, with proven experience of driving transformational change in complex organizations, and deep understanding of data as enabler of decision-making and driver of operational effectiveness in a fast-evolving technology landscape.

• Define the medium to long-term Customer Data Strategy and Roadmap to support Aviva's business ambitions in C&M and the markets
• Make prioritisation decisions to design a strategic data change portfolio, enabling an annual change budget for C&M with a significant ROI over 5 years
• Manage business demand into the Data team, design annual strategic priorities for the CDO team, and define KPIs and OKRs reportable to the Aviva Executive Committees and Board to demonstrate the success and impact of data programs
• Develop and implement the Data strategy, ensuring alignment with vision, roadmap, and performance targets
• Engage and align stakeholders, ensuring effective budgeting, financial oversight, and high senior stakeholder engagement

Skills and experience we’re looking for:

• Demonstrates high intellectual curiosity and strong expertise in Data, AI, and technology evolution
• Exhibits strategic thinking with the ability to balance long-term vision and immediate priorities
• Possesses excellent consultative and communication skills to work with senior stakeholders, influence direction, and resolve challenges
• Has extensive experience in strategy, planning, and transformation roles within fast-moving and large matrix organizations
• Proven ability to partner and collaborate with cross-functional senior stakeholders, with credibility at CxO levels, and preferably a good understanding of financial services

What you’ll get for this role:

• National salary £100,000 - £120,000 and London salary £130,000 - £140,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 25% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.