Boots.Com Nights Control Manager

BOOTS; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Control Manager to lead their dynamic Boots.com control team. This role is pivotal in fostering an Agile culture while ensuring efficient order fulfillment in a fast-paced digital environment. You will manage night shift operations, collaborate with various departments, and guide teams through Agile methodologies. The position offers a unique opportunity to influence operational excellence and customer satisfaction. Join a company that values inclusivity and personal growth, and be part of a team dedicated to making a positive impact.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling and support

Qualifications

• Experience managing a technical team and resolving system-related problems.
• Exposure to project-based work and operational management.

Responsibilities

• Manage night shift operations ensuring KPIs and SLAs are met.
• Lead and motivate a team of Assistant Control Managers.

Skills

Team Management

Problem Resolution

Warehouse Operations

Agile Methodologies

IT Equipment Management

Tools

Warehouse Management Systems

Job description

Closing date: 14 May 2025

Recruitment Partner: Matt Haywood - [e-mail]

About the role

Boots.com control team is at the forefront of fulfilling our customers' requirements in an ever-increasing and evolving digital environment. This exciting, fast-paced environment ensures all customer orders reach the customers on time and in the most efficient way. The role involves key cross-functional collaboration with other supply chain and Boots.com teams, providing excellent customer service with a mindset of customer excellence.

The Boots.com Control Manager will be instrumental in helping the organization achieve its Agile Transformational goals. Responsible for embedding an Agile culture, methodology, tools, and techniques to help teams maintain a delivery and learning cadence focused on delivering value aligned with organizational outcomes, while remaining creative and dynamic.

Responsible for guiding teams through the implementation process, encouraging colleagues and leadership to embrace the Agile mindset and methodologies.

Key Responsibilities:

1. Manage night shift operations of warehouse management systems fulfilling Boots.com orders, ensuring KPIs and SLAs are achieved, and monitoring daily workload progress. Take necessary system, engineering, or operational actions to ensure timely completion.
2. Lead, motivate, and manage a team of Assistant Control Managers.
3. Analyze issues post-resolution to identify root causes and develop clear action plans. Ensure issues and resolutions are well documented and best practices shared with other Control Room Managers.
4. Collaborate with departmental managers, planning managers, and engineering managers to plan current and future workload requirements.
5. Manage onsite severity 1 issues with Boots.com Burton systems, including communicating with senior stakeholders.

What you'll need to have

• Experience managing a technical team, IT equipment, and resolving system-related problems.
• Experience in developing management reports, working with automated warehouse systems, and managing IT equipment use and repairs.
• Exposure to project-based work, warehouse processes, operational management, and people management skills.
• A self-starter who can act as an ambassador for the company and its culture.
• Flexible and adaptable approach, with the ability to resolve conflicts, maintain relationships, and influence performance.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift cards for expecting or adopting parents
• Flexible benefits scheme including options to buy additional holiday, discounted gym memberships, life assurance, activity passes, and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We offer a great range of benefits to suit you. Find out more at boots.jobs/rewards. Eligibility and exclusions may apply. Please note, salary estimates on third-party sites are not endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster an inclusive environment where everyone can be themselves and reach their full potential. We are proud to be an equal opportunity employer, embracing diversity and providing a positive working environment for all. Together, we change for the better.

What's next

We are open to discussing part-time and job share options for full-time roles during the application process. We also provide reasonable adjustments during the application and interview process to support your needs.

Boots is a Ban the Box employer and will consider applicants with criminal convictions on a case-by-case basis.