Housing Services Officer (Supported Living)

TN United Kingdom; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Housing Services Officer to manage housing services in Hertfordshire. This role involves delivering excellent customer service, conducting property visits, and managing tenancies effectively. The ideal candidate will have a background in housing management and be skilled in building relationships with tenants and agencies. The company offers a supportive work environment with flexible working options, a comprehensive benefits package, and opportunities for professional development. If you are passionate about making a difference in the community, this role is perfect for you.

Benefits

28 days annual leave

Employer pension contribution up to 11%

Development opportunities

Employee rewards scheme

Qualifications

• Experience as a Housing Officer with a supported housing background.
• Excellent customer service and numeracy skills for rent analysis.

Responsibilities

• Deliver intensive housing management across various locations.
• Develop strong relationships with tenants and support agencies.

Skills

Customer Service

Problem Solving

Negotiation

Communication

Time Management

IT Skills

Education

General Education

CIH Recognised Qualification

Tools

Housing Management Software

Job description

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Housing Services Officer (Supported Living), Hertfordshire

Client: Watford Community Housing

Location: Hertfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: ac4309ac657b

Job Views: 1

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

37 hours per week

The Role:

The right candidate will need to work independently, manage their time effectively, and deliver intensive housing management across various locations within Hertfordshire. At Watford Community Housing, our goal is to ensure our customers live better lives and to foster productive partnerships.

The candidate should develop strong relationships with tenants and support agencies, communicate rent analysis and tenancy issues confidently, and demonstrate high standards of customer service.

Responsibilities include:

• Providing excellent customer service
• Ensuring repairs are reported and health & safety concerns are addressed through regular property visits
• Managing tenancies appropriately based on household circumstances and maintaining estate services
• Reducing rent arrears through active case management
• Attending viewings and managing void properties as needed

What we are looking for:

Experience as a Housing Officer, preferably with supported housing background, confidence in customer-facing roles, and strong relationship-building skills. You should be highly numerate for rent analysis and possess excellent problem-solving, negotiation, communication, time management, and IT skills. A full driving license and access to a car with business insurance are required. Additional qualifications include a CIH recognized qualification and a good general education or relevant experience. You should demonstrate professionalism and a commitment to making a difference in residents' lives.

What can we offer you?

Benefits include 28 days' annual leave (pro-rata), up to 11% employer pension contribution, development opportunities, and a rewards scheme.

How we work:

We embrace agile working, offering flexibility between community, shared, and remote work, empowered by digital technology.

How to apply:

If interested, click 'apply', explain why you're suitable, and send your current CV. The closing date is 20 May 2025, with interviews in the week starting 27 May 2025. We reserve the right to close early if we receive a large response.