Process coach (Water Production)

Thames Water Utilities Limited; Epsom; Hybrid; GBP 44,000 - 52,000; Full time

Job description

Job title: Process Coach (Water Production) Ref 40196

Division: Asset Operations & Capital Delivery

Location: Hybrid - Epsom (WTW)

Contract type: Permanent

Full/Part-time: Full-time

Hours: 36 hours per week

Salary: Starting salary from £44,680 per annum plus a car allowance

Job grade: B

Closing date: 08/04/2025

We are looking for a Process Coach (Water Production) to join Thames Water permanently.
The role of a Process Coach is to develop and assess the competencies of individuals participating in the company’s Licence to Operate (LTO) programme for Water Production.

To articulate and demonstrate high standards of operational excellence within front line operational teams through developing, delivering and assessing Licence to Operate (LTO) competency plans for individuals, teams and regions in line with the Thames Water values, policies and procedures.

Key Details

• 36 hours per week, Monday – Friday, 08:00 – 16:30.
• This role also comes with a car allowance on top of your basic pay.
• Base location – South East London, to be discussed at interview stage.
• This is a hybrid role involving work in the field, office, and home.

What will you be doing as a Process Coach (Water Production)?

• Coordinating training, coaching, competency assessment, and task observations in line with the LTO process.
• Developing individual competency plans for personnel within Water, ensuring learning material is updated and relevant.
• Monitoring and reporting on performance against the LTO plan and leading on initiatives for the development of the LTO.
• Driving engagement with the Licence to Operate programme and managing expectations by acting upon feedback and raising issues.
• Guidelines with industry standards on how to develop individual competency plans.
• Monitoring and providing feedback on the delivery of individual competency plans through creating exercises to identify learning gaps.

What should you bring to the role?

• A Full UK Driving licence is required.
• Experience within the water production or repair and maintenance environment.
• Experience in mentoring, coaching, or assessing.
• Great training, coaching, and assessing skills.
• Internal quality assurance experience is desirable but not essential.

What’s in it for you?

• Starting salary of £44,680 per annum plus a car allowance.
• 26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme, including our benefits hub, packed full of offers and information.

Thames Water is the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day. We aim to build a better future for all, helping our customers, communities, people, and the planet to thrive.

We’re a unique, rewarding, and diverse place to work, where you can make a difference every day. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and excellent benefits.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.