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Senior Service Advisor
KPI People
Northampton
On-site
GBP 35,000 - 45,000
Full time
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Job summary
An established industry player is seeking a Senior Service Advisor to enhance their Aftersales team in Northampton. This role involves assisting the Service Manager, ensuring top-notch customer experiences, and coordinating service team activities. With a focus on delivering the highest quality service, you will play a crucial role in maintaining customer satisfaction and achieving departmental goals. If you have a passion for customer service and a background in a franchised dealership, this opportunity offers a competitive salary and a great benefits package, making it a perfect fit for your career advancement.
Benefits
Qualifications
- 2+ years of experience in a similar role within a franchised dealership.
- Strong customer service and communication skills are essential.
Responsibilities
- Assist the Service Manager in running the Service Department smoothly.
- Deliver exceptional customer service at all times.
Skills
Education
Job description
Senior Service Advisor – Northampton
Basic Salary - £35,000
OTE - £41,000 (uncapped)
Great Benefits Package
Our client, a busy franchised car dealership in Northampton, has the requirement for an Experienced Senior Service Advisor / Service Team Coordinator to join their successful Aftersales team.
- Assist the Service Manager with the smooth running of the Service Department.
- Allocate customers to the Service Advisors on a daily basis to ensure the customer experience is of the highest quality.
- Ensure all customer queries are dealt with in a polite, professional and timely manner.
- Allocate Collection & Deliveries to the drivers.
- Work alongside the Service Manager to deliver the departmental budgets.
- Delivering the highest level of customer service at all times.
Essential Requirements:
- 2 years Front Of House Manager, Service Team Leader or Senior Service Advisor Experience with a Franchised Dealership.
- Full UK Driving Licence.
Basic Salary up to £35,000 DOE
On Target Earnings £41,000 (uncapped)
Great Benefits Package
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