Customer Service Executive - Repairs

TN United Kingdom; Slinfold; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Repairs Executive to join their dynamic team. In this role, you will support the Customer Service Team Leader by managing repair orders and customer transactions, ensuring high service standards are met. Your strong communication and organizational skills will be key in collaborating across departments and driving process efficiency. This innovative firm offers a supportive environment with opportunities for personal and professional growth. If you're passionate about customer service and looking to make a meaningful impact in the aviation sector, this is the perfect opportunity for you.

Benefits

Team Fun Budget

Free LinkedIn Learning Access

Charity Events Participation

Onsite Gym

Bike-to-Work Scheme

Discretionary Bonus

Private Healthcare

Relocation Support

Qualifications

• Experience in customer service or administrative roles is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Support the Customer Service Team Leader in meeting customer objectives.
• Manage repair orders and customer transactions efficiently.

Skills

Customer Service Experience

Communication Skills

Organizational Skills

Problem-Solving

Microsoft Office Proficiency

Education

High School Diploma

Bachelor's Degree (Desirable)

Tools

Microsoft Office

Job description

Job Details

Client: AJ Walter Aviation

Location: Slinfold, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: a1d69ef38319

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description

AJW Group is a global leader in the supply, exchange, and repair of aircraft components. We support airlines and MROs with efficient, reliable solutions to keep fleets operational. The role of a Customer Repairs Executive supports the Customer Service Team Leader with key day-to-day tasks, including raising repair orders, managing orders, and handling customer transactions to ensure smooth operational delivery.

Key Responsibilities include:

• Support the Customer Service Team Leader in delivering high service standards and meeting both customer and business objectives.
• Actively contribute to MRO Operations and ensure compliance with updated procedures.
• Drive cost savings and process efficiency across the repair cycle.
• Support the team in meeting service contracts and departmental goals.
• Liaise with vendors to manage costs and improve profitability.
• Assist with operational decisions and problem-solving.
• Collaborate across departments to improve and implement business processes.
• Work closely with Sales, SSM, and MRO teams to maximise customer opportunities.

About you

• Previous experience in a customer service or administrative role.
• Strong communication and interpersonal skills, with the ability to work effectively across teams.
• Highly organised with strong attention to detail and the ability to prioritise in a fast-paced environment.
• Confident in decision-making and problem-solving to support daily operations.
• Comfortable using Microsoft Office and internal business systems.
• Proactive and adaptable, with a focus on continuous improvement.

Desirable: Experience within the aviation industry or supply chain/logistics environment.

Desirable: Knowledge of repair order processes and vendor cost management.

About us

At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer:

• A team fun budget to bring colleagues together.
• Free access to LinkedIn Learning to support your development.
• Opportunities to take part in charity events, volunteering, and community projects.
• A modern office with an onsite gym, bike-to-work scheme, and a great restaurant.
• A discretionary bonus and private healthcare.
• Relocation support if you're moving closer to our HQ.

We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our team.

Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.