Customer Service Team Leader

ROSE & YOUNG RECRUITMENT LTD; Rugby; On-site; GBP 29,000 - 35,000; Full time

Job description

Customer Services - Team Leader
Rugby (Outskirts - car driver essential)
£29,000 - plus annual bonus up to 4% of salary
Permanent

Purpose of Role:
To support and manage 3-4 Customer Service Administrators to ensure that customers receive an exceptional experience from order to project completion.

Duties:

1. Training staff
2. Responsible for overseeing the order processing - ensuring equipment is delivered in a timely and accurate manner.
3. Managing escalation of queries, more complex issues and complaints.
4. To resolve challenges for customers when orders cannot be fulfilled.
5. Finalisation of projects working with the Sales Team.
6. Adhering to company processes and procedures.
7. Develop good working relationships with Sales, Logistics and Accounts Departments.
8. Build excellent relationships with customers.
9. Conduct staff appraisals for development.

Experience:

1. Previous experience within a senior role
2. Knowledge of CRM systems
3. Good knowledge of MS Office (essential)
4. Strong administration and customer service skills
5. Ability to work calmly in a busy environment
6. Ability to motivate a team

Personal Attributes:

1. Strong communication and social skills
2. Objective-oriented
3. Strong work ethic, open and reliable
4. Outstanding organisational skills
5. Flexible approach with the ability to work on your own initiative
6. Lead by example
7. Extremely motivated and driven

Other Criteria:

1. Good knowledge of MS Office
2. Ability to learn and adapt to company products quickly