Head of Digital Business Change and Benefits

NHS; Tonypandy; On-site; GBP 63,000 - 74,000; Full time

Job summary

An exciting opportunity awaits as a Head of Digital Business Change and Benefits within a forward-thinking health organization. This pivotal role involves leading transformative digital projects aimed at enhancing patient care and operational efficiency. Collaborate with senior leaders to implement innovative digital solutions that align with strategic health priorities. If you possess a strong background in business change methodologies and a passion for improving health services, this position offers a chance to make a significant impact. Join a dedicated team committed to delivering exceptional health outcomes for the community.

Qualifications

• In-depth knowledge of business change methodologies and benefits management.
• Experience in managing complex digital transformation portfolios.

Responsibilities

• Lead and manage the digital business change benefits portfolio.
• Establish frameworks for capturing and analyzing clinical workflows.

Skills

Business Change Methodologies

Benefits Management

Engagement Skills

Communication Skills

Organizational Skills

Education

Master's Degree

PRINCE2 Practitioner

Job description

Job summary

An exciting opportunity has arisen for a motivated and experienced Head of Digital Business Change and Benefits to join the newly established Digital Transformation Team. As an integral part of the Digital & Data Directorate in CTMUHB, the team have a rapidly expanding portfolio of challenging and interesting projects, including Mental Health Single Record, electronic prescribing and medicines administration, transforming patient contact services.

Under the guidance of the Assistant Director of Digital Transformation, the successful candidate will be expected work collaboratively with senior operational and clinical colleagues and the wider digital team to improve the outcomes of our patients, citizens and families that we serve, as outlined in the Health Board's strategy CTM 2030.

Candidates will be expected to have an in-depth knowledge of business change methodologies and benefits management within a complex digital transformation portfolio. Skills include; excellent engagement, communication and organisational skills.

As a proactive and positive member of the team, the post holder will play a key role in supporting the implementation of key transformation project objectives which will enable and support the vital work of CTMUHB.

For more information, please contact Suzanne Rodgers, Assistant Director of Digital Transformation.

Main duties of the job

This is a senior level position reporting to the Assistant Director of Digital Transformation that requires an extensive blend of strategic and operational business change and business analysis experience

The post holder will be required to lead and oversee the facilitation of business change within the UHB through the introduction of new digital clinical systems and technology. This will include overall and ongoing responsibility for the successful day-to-day adoption of new capabilities through clinical systems implementation.

The post holder will take the lead in enabling the digital benefits realization, planning, benefits management, and working with services to capture, measure, baseline, embed, and realise the outcomes of the benefits.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Details Date posted

08 May 2025

Pay scheme

Agenda for change

Band

Band 8b

Salary

£63,150 to £73,379 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

110-AC070-0525

Job locations

Williamstown

Dinas Isaf West

Williamstown , Tonypandy

CF40 1XX

Job description Job responsibilities

Take a lead role in supporting the Assistant Director of Digital Transformation in developing, leading and managing the digital business change benefits portfolio of significant size and complexity ensuring the Digital directorate meets stakeholders needs and expectations.

Establish a framework to take forward the capturing and analyzing of information through clinical and administrative workflows and processes setting out the current and to be processes to inform benefits and efficiencies.

Develop and define a Business Change Management Strategy ensuring key personnel are identified and engaged with throughout the Programme for a successful delivery of transformational change.

Develop and define a detailed digital benefits realisation plan, encompassing all digital programmes of work, ensuring the plan supports organizational transformational change through the delivery of new digital ways of working.

Take a lead role in aligning the digital plan to the Cwm Taf Morgannwg University Health Board (CTMUHB) Goals, Measures and Outcomes.

Ensure that the benefits plan complies with corporate and departmental policies while meeting all statutory regulations and requirements.

Lead and use change management and quality improvement methodologies where applicable, to promote effective ways of working/clinical pathways adopted through the introduction of new clinical systems.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Job description Job responsibilities

Take a lead role in supporting the Assistant Director of Digital Transformation in developing, leading and managing the digital business change benefits portfolio of significant size and complexity ensuring the Digital directorate meets stakeholders needs and expectations.

Establish a framework to take forward the capturing and analyzing of information through clinical and administrative workflows and processes setting out the current and to be processes to inform benefits and efficiencies.

Develop and define a Business Change Management Strategy ensuring key personnel are identified and engaged with throughout the Programme for a successful delivery of transformational change.

Develop and define a detailed digital benefits realisation plan, encompassing all digital programmes of work, ensuring the plan supports organizational transformational change through the delivery of new digital ways of working.

Take a lead role in aligning the digital plan to the Cwm Taf Morgannwg University Health Board (CTMUHB) Goals, Measures and Outcomes.

Ensure that the benefits plan complies with corporate and departmental policies while meeting all statutory regulations and requirements.

Lead and use change management and quality improvement methodologies where applicable, to promote effective ways of working/clinical pathways adopted through the introduction of new clinical systems.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification Qualifications and /or knowledge Essential

• Educated to Master's Degree level or equivalent skills, knowledge and experience.
• Specialist project knowledge to post graduate level or equivalent experience (e.g. PRINCE 2 practitioner).
• Excellent understanding of clinical and non-clinical processes, and a clear understanding of Welsh strategic priorities for Digital Health in Wales.
• Extensive knowledge and understanding of benefits management and realisation.

Desirable

• Change Management Qualification e.g. APMG Change Management, Practitioner or BCS Business Change Foundation.

Experience Essential

• Experience of Change Management Process.
• Experience of project implementation including process analysis and mapping.
• Extensive experience in various clinical settings.
• Demonstrates a proven record of achievement at a senior management level in a digital environment, including the ability to provide advice at senior level.
• Experience of managing several projects to support large, complex change programmes.

Desirable

• Experience of working in healthcare.
• Experience of working in a digital health environment.

Ability to Travel Essential

• Ability to travel within CTMUHB footprint in a timely manner to attend other sites/locations. Able to work hours flexibly.

Person Specification Qualifications and /or knowledge Essential

• Educated to Master's Degree level or equivalent skills, knowledge and experience.
• Specialist project knowledge to post graduate level or equivalent experience (e.g. PRINCE 2 practitioner).
• Excellent understanding of clinical and non-clinical processes, and a clear understanding of Welsh strategic priorities for Digital Health in Wales.
• Extensive knowledge and understanding of benefits management and realisation.

Desirable

• Change Management Qualification e.g. APMG Change Management, Practitioner or BCS Business Change Foundation.

Experience Essential

• Experience of Change Management Process.
• Experience of project implementation including process analysis and mapping.
• Extensive experience in various clinical settings.
• Demonstrates a proven record of achievement at a senior management level in a digital environment, including the ability to provide advice at senior level.
• Experience of managing several projects to support large, complex change programmes.

Desirable

• Experience of working in healthcare.
• Experience of working in a digital health environment.

Ability to Travel Essential

• Ability to travel within CTMUHB footprint in a timely manner to attend other sites/locations. Able to work hours flexibly.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Cwm Taf Morgannwg University Health Board

Address

Williamstown

Dinas Isaf West

Williamstown , Tonypandy

CF40 1XX

Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer details Employer name

Cwm Taf Morgannwg University Health Board

Address

Williamstown

Dinas Isaf West

Williamstown , Tonypandy

CF40 1XX

Employer's website

https://joinctm.wales/ (Opens in a new tab)