Webchat Adviser 37.5 hours/week - Liverpool Church Street

Vodafone; Liverpool; On-site; GBP 26,000 - 27,000; Full time

Job summary

Join a dynamic team at Vodafone's Liverpool Partner store as a Webchat representative. In this role, you'll engage with customers online, understand their needs, and provide exceptional service. We're looking for enthusiastic individuals who can drive sales and enhance customer experiences in a supportive environment.

Benefits

Competitive salary

Fun and diverse team

Supportive leadership

Qualifications

• Passionate team members with strong communication skills.
• Ability to identify customer needs and opportunities.

Responsibilities

• Identify customer needs and determine appropriate actions.
• Deliver commercial KPIs and increase digital presence.

Skills

Communication

Customer Service

Commercial Understanding

Job description

Location: Liverpool Church Street

Salary: £12.60 per hour + incentives

Hours: 37.5 hours per week

Our Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business.

Please note, if your application is successful, your personal details and application will be shared with our Franchise Partner.

What will you be doing?

We are searching for talented individuals to join us on Webchat within our growing team in our Vodafone Liverpool Church Street Partner store. In this role, you will be responsible for identifying customer needs and determining appropriate actions for resolution, delivering commercial KPIs within our partner stores, and increasing our digital presence. By interacting directly with customers through an online conversation platform, you will understand their needs, build trust, and create a memorable personal experience.

Who are we looking for?

We need passionate team members who can help us capture the energy and initiative needed to deliver excellent customer service and sales each day. We are looking for people who are level-headed, have a mature mindset, combined with enthusiasm, energy, and drive. Commercial understanding and the ability to identify potential opportunities, as well as strong communication skills, will be key to this role.

What’s in it for you?

This role offers a competitive salary. You will work with a fun, diverse, and driven team who love what they do, supported by a leadership team that listens, supports, and inspires you to be your best!

Additional Information

Vodafone UK is regulated by the Financial Conduct Authority. All offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks, to meet regulatory standards.