CTS Analyst

JR United Kingdom; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading company as a CTS Analyst, where you'll play a vital role in transforming the bank's internal technology environment. Collaborate with teams to enhance security, provide technical support, and improve processes. This position offers opportunities for development and a supportive work culture.

Qualifications

• Strong customer focus and background in technical support.
• Ability to identify and automate repeatable processes.

Responsibilities

• Execute tasks/projects for improving technology environment security.
• Provide technical support to ensure secure work for end users.
• Collaborate with various teams for effective service management.

Skills

Customer Focus

Interpersonal Skills

Communication Skills

Attention to Detail

Tools

Jamf Pro

MacOS

Google Workspace

Slack

Atlassian

Job description

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Join us as a CTS Analyst

As a Service Analyst, you’ll be at the heart of helping to transform the bank, connecting with our customers, delivering continuously, and learning and living our principles.

You’ll provide excellent service to our customers through the delivery of one or more service management disciplines, such as incident, problem, change, configuration, capacity, or availability management.

The pace of change and associated training and development opportunities will create an engaging and supportive environment for you and help develop a broad range of transferable skills.

What you'll do

Join the Colleague Technology Services (CTS) team and collaborate with other analysts to manage and maintain Boxed’s internal infrastructure and SaaS applications. In this key role, you’ll work within a team to operate a highly performant internal technology environment and associated productivity solutions within Boxed.

Day-to-day, you’ll be:

1. Executing tasks/projects for improving the security and ways of working of our technology environment.
2. Providing technical support on our device estate to ensure Boxed end users can work safely and securely in line with our remote-first work environment policy.
3. Collaborating with our Service Management, Security, Privacy, Engineering, and People/HR teams.
4. Looking for opportunities to automate and improve processes to scale the impact of our work.
5. Ensuring systems are compliant with internal security standards.
6. Maintaining accurate asset management records and up-to-date documentation of support and operations processes.

The skills you'll need

We're looking for someone with a strong customer focus and a background in technical support. You’ll need excellent interpersonal and communication skills, along with a keen eye for detail in your work.

Additionally, you’ll bring:

• Knowledge of administration of tools like Jamf Pro, MacOS, Google Workspace, Slack, Atlassian (Jira, Confluence, Jira Service Management), and SSO management.
• Foundational knowledge of Information Security.
• The ability to identify and automate repeatable processes using workflow automation tools, balancing automation with manual processes based on cost-benefit analysis.
• A positive, helpful attitude in providing technical support.