Sales Associate 12 Hour

PURPOSE OF THE ROLE You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer's journey and experience in-store, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPIs, positively contributing to the overall performance through personal productivity.

KEY RESPONSIBILITIES

1. You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and offering individual bespoke advice, selling in a professional and passionate way.
2. You strive for high productivity, seizing each opportunity to maximize sales and service goals, elevating every interaction, contributing significantly to our business KPIs.
3. You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, and can proactively use this towards tailoring the customer experience.
4. You will be aware of external opportunities that could improve store performance and provide the best customer experience, improving service based on feedback from Feefo and Mystery Shops.
5. You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, and adhering to all stock & cash control procedures to minimize cash loss and stock loss.