Payments and Fraud Analyst

JR United Kingdom; Shirebrook; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in retail innovation is seeking a Fraud Management Specialist to investigate card fraud and analyze payment patterns. The role requires a proactive individual with at least 2 years of contact center experience and strong communication skills. Join a dynamic team and enjoy a comprehensive benefits package.

Benefits

Recognition schemes like Frasers Champion and Fearless 1000 bonuses

Frasers Festival and CEO sessions for engagement and development

Wellbeing initiatives including Frasers Fit gym classes

Qualifications

• Minimum 2 years experience in a contact centre environment.
• Focused, fearless, and proactive approach.
• Ability to work independently and as part of a team.

Responsibilities

• Investigate potential card fraud and gather evidence.
• Identify trends in payment activity and communicate findings.
• Process card payment and PayPal chargebacks.

Skills

Communication

Trend Analysis

Attention to Detail

Tools

Outlook

Excel

MS Teams

Job description

At Frasers Group, we’re rethinking retail through digital innovation and unique store experiences, serving consumers with the world’s best sports, premium, and luxury brands globally. As an industry leader, we aim to elevate the retail experience across our established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Our Mission and Purpose

Our mission: We are building the world’s most admired and compelling brand ecosystem.

Our purpose: We are elevating the lives of many by providing access to the world’s best brands and experiences.

Our Principles

• Think without limits: Think fast, fearlessly, and lead your team.
• Own it and back yourself: Take responsibility for the basics, your role, and results.
• Be relevant: Stay relevant to our people, partners, and the planet.

Are you ready to join the Fearless?

Job Overview

This role operates on a rota-based shift pattern between 6am-9pm. You will manage payments and fraud screening in the Card Not Present environment, including handling disputes, chargebacks, and investigating fraud. Your role is crucial in analyzing patterns and inaccuracies in multi-million-pound transactions, contributing significantly to our business.

Responsibilities

• Investigate potential card fraud, reviewing documentation and gathering evidence from internal and external sources.
• Build relationships with key stakeholders internally and externally.
• Identify trends in payment activity and communicate findings to the team.
• Implement best practices for the group as part of a team.
• Process card payment and PayPal chargebacks.
• Maintain meticulous attention to detail during investigations.

Qualifications

• Minimum 2 years experience in a contact centre environment.
• Experience with fraud cases is desirable but not essential.
• Focused, fearless, and proactive approach.
• Effective communication and trend analysis skills.
• Ability to work independently and as part of a team, especially under pressure.
• Proficient in Outlook, Excel, MS Teams.

Additional Benefits

We offer a comprehensive benefits package, including:

• Recognition schemes like Frasers Champion and Fearless 1000 bonuses.
• Frasers Festival and CEO sessions for engagement and development.
• Retail Reconnect program for frontline insights.
• Wellbeing initiatives including Frasers Fit gym classes and Retail Trust support.

Application Process

Applications will be reviewed, and shortlisted candidates may undergo multiple interview stages, including behavioral and technical assessments. A work permit might be necessary if you are not a passport holder of the country.