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Air Logistics Healthcare Operational Care Specialist- QuickStat FU-HO

Kuehne + Nagel AS

Slough

On-site

GBP 25,000 - 45,000

Full time

30+ days ago

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An established industry player in logistics is seeking a dedicated individual to join their dynamic team. In this role, you will oversee QuickSTAT Operational activities, ensuring compliance with company policies and enhancing customer service initiatives. Your expertise in Courier and Freight Operations will be crucial as you manage daily operations and handle complex issues. The company values its employees, offering a comprehensive rewards scheme and support programs to promote well-being. If you thrive in a fast-paced environment and are looking for a rewarding career, this opportunity is perfect for you.

Pension plan

Employee assistance program

Discounts and benefits

Mental health counselling

Wellbeing center access

C1 level English proficiency required for effective communication.
Strong understanding of logistics and operational policies.

Manage daily operations and email volumes in the Control Tower team.
Develop customer-focused operational policies and ensure compliance.

Excellent written and verbal communication

Negotiation skills

Understanding of Courier / Freight Operations

Time management skills

Ability to work under pressure

Knowledge of World Geography

Are you ready to be the hero in the fast-paced world of logistics?

Your Role

In this role you will handle and monitor all QuickSTAT Operational activities ensuring compliance with all agreed company policies. You will monitor all QuickSTAT live network activities ensuring adherence to agreed rate structures and pricing policies.

Your Responsibilities

Work as part of the daily operations of the LHR Control Tower team.
Managing daily email volumes in the Control Group inbox.
Develop and implement customer focused operational policies and procedures.
Assist with complex and escalated Operational issues in accordance with the Operations Manager / Supervisor.
Monitor accuracy of reporting and database information.
Co-ordinate customer service projects and initiatives.
Ensure on a daily basis Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures.
Provide weekend / OOH cover for general Customer Service processes & procedures.

Your Skills and Experiences

Excellent written and verbal communication and negotiation skills in English level C1.
Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport.
Excellent understanding of World Geography.
Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders.
Ability to work successfully under pressure.
Excellent time management skills.
Ability to work from Monday to Saturday from 10 am until 7 pm.

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

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