General Manager-1069 W Kingsbury

Smith Dairy Queens, Ltd.; East Hampshire; On-site; GBP 80,000 - 100,000; Full time

Job summary

A dynamic opportunity awaits an experienced General Manager to lead a thriving restaurant operation. In this role, you will oversee all aspects of restaurant management, including financial performance, product production, and customer service. Your leadership will foster a culture of teamwork and employee appreciation while ensuring compliance with safety and operational guidelines. This position requires a proactive individual with a proven track record in managing restaurant operations and a commitment to delivering exceptional customer experiences. If you are ready to take on this exciting challenge, we want to hear from you!

Qualifications

• 3+ years of management experience in a restaurant chain.
• Proven track record in managing costs and labor effectively.

Responsibilities

• Oversee restaurant operations including financial performance and marketing.
• Hire, train, and evaluate employees to ensure operational success.

Skills

Management Skills

Customer Service

Team Leadership

Financial Management

Education

High School Diploma

Job description

The General Manager oversees the entire restaurant operations including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant; and ensures the restaurant is operated with operational guidelines established by the owner and franchisor.

Essential Functions

• Hire and train employees on all company safety and operational policies and procedures, evaluate and discipline employees, and provide an environment of employee appreciation, encouragement, and teamwork.
• Comply with all written and oral rules of store operations and procedures and comply with workplace conduct policies.
• Assist in taking and preparing customer orders of food and drinks with friendly, sanitary, and food control procedures. Collect and put money in the cash register and leave it in for each order.
• Follow all safety rules and procedures, including all supervisor directions.
• Properly staff the store per sales volume or as approved by the supervisor.
• Make sure the store is opened and ready for business by the required time and remains in full operation until approved closing time.
• Complete all paperwork and cash deposits before store operations begin. Correctly prepare daily reports, inventory, bank deposits, and all other administrative paperwork.
• Maintain working knowledge and ability to make all approved DQ products to established formulas.
• Serve customers in a fast, courteous, and friendly manner.
• Communicate with customers and fellow employees about orders, training, and needs of employees.
• Satisfy local and state government health requirements.
• Perform the above functions in tight spaces with the physical functions described on subsequent pages.

Qualifications

• High school diploma
• 3 or more years of management experience at a restaurant chain
• Proven track record managing COGS and labor
• Must work a minimum of 50 hours of scheduled time; two closing shifts per week, one being a weekend closing shift
• Ability to work flexible hours and days to support business hours and needs

For physical requirements of the position, please contact HR for the complete job description.