Head of Ecommerce Experience

JR United Kingdom; West Yorkshire; On-site; GBP 60,000 - 90,000; Full time

Job summary

A fast-growing retail business in West Yorkshire is seeking a Head of Ecommerce to enhance their online customer experience. The role involves managing a high-performing team, driving engagement and conversion, and implementing innovative ecommerce strategies. This position offers the opportunity to work with cutting-edge technology and contribute to significant digital growth.

Qualifications

• Proven ability to drive revenue and enhance customer experience.
• Strong decision-making skills based on analytics and market trends.

Responsibilities

• Manage a high-performing team with a clear vision.
• Enhance customer engagement and conversion across platforms.
• Implement ecommerce strategy aligned with customer behaviors.

Skills

Analytical skills

Commercial acumen

Team management

Customer experience enhancement

Data-driven decision making

Job description

Job Description: Head of Ecommerce Experience, West Yorkshire

We are delighted to be partnering with a fast-growing retail business in their search for a Head of Ecommerce to deliver a world-class online experience for their customers around the world.

Our client has doubled their sales in two years thanks to significant digital investment.

They are a highly customer-focused business, introducing cutting-edge technology and building a dynamic team to further enhance the online experience.

The Head of Ecommerce will manage their digital storefront, improving site performance and driving engagement, conversion, and sales.

The Role:

• Manage and nurture a high-performing team with a clear vision and a positive attitude
• Enhance customer experience, engagement, and conversion across desktop and mobile platforms
• Implement the ecommerce strategy aligned with evolving customer behaviors
• Collaborate with performance marketing colleagues to support acquisition through an optimal customer journey
• Oversee website content structure and functionality, including UX, content, SEO, and conversion
• Manage relationships with third-party technology suppliers
• Integrate personalization and recognition features to improve relevance and user outcomes
• Utilize data to inform decisions on customer behavior, conversion funnels, and web performance
• Identify opportunities for innovation, automation, and new technologies to streamline sales and improve customer satisfaction

The Person:

• Commercially savvy and analytical, with a proven ability to drive revenue
• Capable of seeing the big picture while focusing on details and execution
• Decision-making based on analytics, testing, and market trends

For more information, please apply immediately.