Customer Service Administrator

Brite Recruitment Ltd; United Kingdom; On-site; GBP 27,000; Full time

Job summary

An established financial institution is seeking a dynamic Customer Service Administrator to enhance their fast-paced team in Chester. This role offers a unique opportunity to provide exceptional service to customers while supporting the sales team. With a focus on effective communication and relationship building, you will be responsible for handling enquiries, maintaining accurate records, and ensuring compliance with internal procedures. Enjoy a great work-life balance with generous annual leave and a range of attractive benefits, including health care packages and employee discounts. If you thrive in a busy environment and are looking for a rewarding career, this position is perfect for you.

Benefits

25 days annual leave

Employee discounts

Car salary sacrifice

Health care packages

Holiday purchase schemes

Season ticket loans

Cycle to work schemes

Qualifications

• Previous customer service or administration experience is essential.
• GCSE passes in Maths & English required.

Responsibilities

• Responding to enquiries via email and telephone.
• Updating systems with accurate information.
• Supporting the Sales team as needed.

Skills

Customer Service Experience

Administration Skills

Communication Skills

Relationship Building

Problem Solving

Multi-tasking

Microsoft Excel

Education

GCSE Level Education

Job description

CUSTOMER SERVICE ADMINISTRATOR

Location: CHESTER / HYBRID

Salary: Up to £27,000

Type: FULL TIME PERMANENT

A thriving Financial Institution based in Chester is looking for a Customer Service Administrator to join their fast-paced, exciting team.

ABOUT THE ROLE

The Customer Service Administrator will be providing an effective and efficient service to customers and supporting the sales team.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Customer Service Administrator, your key duties will include:

1. Receiving enquiries via email and telephone and responding appropriately
2. Updating systems with relevant and accurate information
3. Supporting the Sales team when required
4. Providing support with processing of new proposals, including checks on AML and Credit
5. Processing deposits and initial payments on the system
6. Ensuring all relevant internal checks and reviews are completed accurately and in line with company procedures

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Service Administrator, you must have:

1. Previous customer service or administration experience
2. Previous experience within Financial Services/Banking preferred
3. Educated to GCSE level with passes in Maths & English as a minimum
4. Excellent communication and relationship building skills
5. Understanding of Microsoft Excel
6. Problem solver
7. Ability to multi-task and prioritise during busy periods
8. Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Customer Service Administrator, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!