Aftersales & Support Manager

Nicholas Associates; United Kingdom; On-site; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking an Aftersales & Support Manager to lead aftersales operations and enhance customer satisfaction. This pivotal role involves collaborating with Sales and Operations teams to ensure high service standards while managing warranty claims and support contracts. The ideal candidate will possess strong leadership and communication skills, along with a proactive approach to problem-solving. With a comprehensive benefits package and a commitment to diversity and inclusion, this position offers an exciting opportunity to make a significant impact in a dynamic environment.

Benefits

Salary sacrifice pension plan matching contributions up to 7%

Employee Stock Purchase Plan

Free life assurance at four times basic salary

Electric & Hybrid Vehicle salary sacrifice scheme

25 days holiday plus bank holidays

Holiday purchase scheme for extra leave

Company-funded medical cash plan

Internal reward and recognition scheme

Employee Assistance Programme

Wellbeing programme supporting physical, mental, and financial health

Qualifications

• Experience in returns management, account management, supply chain, or logistics.
• Detail-oriented with strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Be the primary point of contact for all Return Material Authorisation (RMA) activities.
• Develop and maintain strong customer relationships.
• Manage warranty claims, ensuring prompt and professional resolution.

Skills

Returns Management

Account Management

Supply Chain

Logistics

Organizational Skills

Communication Skills

Interpersonal Abilities

Planning Skills

Proactive Approach

Microsoft Office Proficiency

Job description

Position: Aftersales & Support Manager

Location: Bradford, West Yorkshire

Salary: 40-45K + benefits

Job Description

Nicholas Associates has an exciting opportunity for an Aftersales & Support Manager. This key role is responsible for managing all aftersales operations. You will collaborate with both the Sales and Operations teams to ensure high customer satisfaction while meeting business targets.

The role requires strong leadership, excellent communication skills, and a commitment to delivering exceptional customer service.

Key Responsibilities:

• Be the primary point of contact for all Return Material Authorisation (RMA) activities.
• Develop and maintain strong customer relationships.
• Manage warranty claims, ensuring prompt and professional resolution.
• Oversee support and service contracts to boost recurring revenue and customer retention.
• Control inventory, including customer-owned stock and returned materials.
• Achieve high performance against business objectives and service standards.
• Administer all RMA processes in line with company procedures.
• Prepare regular reports on aftersales activities, customer satisfaction, and service performance.
• Monitor and analyze aftersales metrics to identify improvement areas.
• Continuously improve aftersales policies and procedures.

Skills & Experience:

• Experience in returns management, account management, supply chain, or logistics.
• Detail-oriented with strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Strong administrative and planning skills.
• Proactive, logical, and solution-focused approach.
• Influencing skills and ability to work across various levels of an organization.
• Proficiency in Microsoft Office.

Benefits Package:

• Salary sacrifice pension plan matching contributions up to 7%.
• Employee Stock Purchase Plan.
• Free life assurance at four times basic salary.
• Electric & Hybrid Vehicle salary sacrifice scheme.
• 25 days holiday plus bank holidays.
• Holiday purchase scheme for extra leave.
• Company-funded medical cash plan.
• Internal reward and recognition scheme.
• Employee Assistance Programme.
• Wellbeing programme supporting physical, mental, and financial health.
• Employee discounts platform.
• Cycle to Work scheme.
• Family-friendly benefits and policies.
• Company sick pay.
• Diversity and Inclusion initiatives.
• Local discounts and offers.

About Us

We value diversity and inclusion, welcoming applications from all qualified individuals. As a Disability Confident Employer and part of the Nicholas Associates Group, we support flexible working and candidates with disabilities. We are committed to protecting applicant privacy in line with our Privacy Notice.