Customer Account Co-Ordinator

Computerworld Personnel Ltd; Portishead, Bristol, Cheltenham; Hybrid; GBP 28,000; Full time

Job summary

Join a dynamic team as a Customer Account Co-Ordinator in a global manufacturing firm! This role offers you the chance to be the face of the business, engaging with customers and ensuring their needs are met. You will monitor orders, support sales and marketing efforts, and manage customer relationships. With a competitive salary and opportunities for progression, this is an exciting chance to grow your career in a supportive environment. If you have experience in account management and a passion for customer service, this role is perfect for you.

Benefits

25 days holiday + 8 days bank

Opportunity to earn up to 6 days additional leave

Discretionary Bonus Scheme up to 10%

Lots of progression opportunities

Qualifications

• Experience in internal account management and customer-facing roles.
• Driving license required for this position.

Responsibilities

• Monitor customer ordering patterns and minimize deviations from forecasts.
• Handle customer queries and ensure timely resolution of complaints.

Skills

Internal account management

Customer account management

Driving License

Job description

Customer Account Co-Ordinator
Skelmersdale Area
Up to £28,000
Days Hours with 2 days hybrid
Benefits:

1. 25 days holiday + 8 days bank
2. Opportunity to earn up to 6 days additional leave
3. Discretionary Bonus Scheme up to 10%
4. Lots of progression opportunities

Our client is a global manufacturer, supplying into various types of companies. They are looking for an experienced Account Co-Ordinator to become part of the team that is the face of the business.

Role & Responsibilities:

1. Order Monitoring and Forecasting: Monitor customer ordering patterns and minimize deviations from forecast expectations while considering the customer account status.
2. Sales and Marketing Support: Capture customer inquiries and communicate with the Sales and Market Planning teams to identify potential sales and marketing opportunities.
3. Customer Contact Management: Adhere to the monthly customer contact plan agreed upon with Sales, ensuring consistent communication and relationship management.
4. Order Processing and Lead Time Targets: Achieve lead time targets for order processing, ensuring timely release of orders to distribution and effective handling of customer inquiries.
5. Accuracy in Transactional Processing: Ensure first-time accuracy in processing sales orders, claims, and other related transactions.
6. Query and Complaint Resolution: Handle customer queries, inquiries, approved product sample and literature requests, as well as complaints and claims, ensuring they are resolved within agreed timescales.
7. Customer Logistics Data Management: Maintain accurate customer logistics data, including delivery requirements, for a designated group of customers.
8. Delivery Coordination: Ensure deliveries are made according to agreed schedules and coordinate communications with customers and internal/external teams when changes occur.
9. Documentation and Claims Management: Raise and manage appropriate documentation to cover orders, claims, and related activities.
10. Supply Status Reporting: Periodically report the status of supply for assigned customers, providing insights and recommending actions to ensure customer satisfaction.

Knowledge, Skills & Experience:

1. Driving License
2. Experience in internal account management
3. Experience working in customer account facing