Support Services Officer

Durham County Council; North East; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Durham County Council is seeking a full-time Support Services Officer to join the Highway Services management team. The role involves providing administrative support, coordinating tasks, and managing recruitment processes. Ideal candidates will possess excellent communication and organizational skills, along with an NVQ Level 3 or equivalent qualification. The position offers a competitive salary and generous benefits, including hybrid working options and opportunities for professional development.

Benefits

27 days holiday per year, rising to 32 days after five years

Option to purchase up to 10 additional days of annual leave

Excellent work/life balance through job sharing and flexi-time

Hybrid working model

Contributory Local Government Pension Scheme

Access to Employee Assistance Scheme

Wide range of learning and development opportunities

Discounted gym membership

Qualifications

• Good communication skills and ability to work under pressure.
• Well-organized and flexible, managing changing priorities.
• Ability to work unsupervised using initiative.

Responsibilities

• Provide admin and secretarial support to senior managers.
• Coordinate admin work to ensure deadlines are met.
• Administer recruitment for Highway Services.

Skills

Communication

Organization

Customer Service

IT Skills

Education

NVQ Level 3 or equivalent

Job description

A vacancy has arisen within Business Services for a full-time Support Services Officer.

WHAT IS INVOLVED?

This is an exciting opportunity to join a team supporting the Highway Services management team, based at our Meadowfield depot.

The duties include:

1. Work directly with senior managers to provide admin and secretarial support
2. Coordinate admin work to ensure deadlines are met
3. Administer the process for rechargeables for third-party damage
4. Administer recruitment for Highway Services
5. Arrange, attend, and minute meetings
6. Provide general administrative support to the Highway Services management team

We are looking for an enthusiastic team player who takes pride in providing excellent customer service. The successful candidate will have good communication skills, be able to work under pressure to tight deadlines with a high degree of accuracy, be well-organized and flexible, have good IT skills, and manage changing priorities. You will also need to be able to work unsupervised using your initiative.

For further information regarding this vacancy, please contact Jamie Thompson via email at [e-mail] or call 03000 269194.

WHAT WILL I NEED?

You will need an NVQ Level 3 or equivalent in a relevant subject. Please refer to the attached person specification for the full criteria.

REWARDS AND BENEFITS

We offer generous rewards and benefits designed to help you perform at your best:

• Competitive salaries and 27 days holiday per year, rising to 32 days after five years of continuous local government service.
• Option to purchase up to 10 additional days of annual leave per year.
• Excellent work/life balance through schemes including job sharing, compressed hours, and flexi-time (allowing up to 13 flexi days per year).
• Hybrid working (home and office working).
• Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top-up options via Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for LGPS members.
• Wellbeing Portal and access to an Employee Assistance Scheme.
• Wide range of learning and development opportunities including professional qualifications, coaching, and mentoring.
• Employee Benefits Portal and Lifestyle Savings Scheme (discounts across major retailers).
• Discounted DCC gym membership.
• Staff networks for Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.
• Trade Union membership.
• Other salary sacrifice schemes such as car leasing.

Rewards and benefits are subject to individual terms and conditions. For more details, see Rewards-and-benefits.

SOCIAL MEDIA

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HYBRID WORKING (if applicable)

Durham County Council currently operates a hybrid working policy with 2 days in the workplace and 3 days at home/remote. This model is pro-rated for part-time roles and arrangements are at managers' discretion. Alternatively, you can work all your contracted hours within the workplace if preferred.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer, recognizing that a diverse workforce brings new ideas and perspectives, facilitating growth and service improvements.

We are committed to fair and equitable employment policies. We welcome applications from all, and candidates are considered based on skills and ability.

As a Disability Confident Leader, we encourage applications from disabled people and support them throughout the recruitment process.

More information is available at Equality-diversity-and-inclusion-in-our-workforce.

INTERVIEWS

Interviews are anticipated to be held on Tuesday, 17th June at Meadowfield Depot.

We operate a guaranteed interview scheme for applicants who meet all essential criteria and indicate they have a disability, are a looked after young person, care leaver, or veteran.

HOW TO APPLY

In line with the County Council's Recruitment and Selection Policy, we cannot accept CVs. Applications must be submitted online via the Northeast Jobs portal.

Use the ‘Person Specification’ section of your application to demonstrate your experience, skills, and knowledge. Applications that do not evidence essential qualifications and experience will not be shortlisted.

If you need support when applying, contact the Recruitment Team at [e-mail] or call 03000 26 27 27, option 3.

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