Customer Service Advisor - Maternity Cover

TN United Kingdom; Manchester; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor for maternity cover in Manchester. This pivotal role ensures high standards of customer care during a colleague's absence. Responsibilities include addressing customer queries, resolving issues, and maintaining accurate records. The ideal candidate will possess excellent communication skills, a proactive attitude, and a passion for customer service. Join a dynamic team dedicated to enhancing client experiences and enjoy benefits like 33 days of holiday and ongoing training. If you're eager to make a positive impact, this is the opportunity for you!

Benefits

33 days holiday (including bank holidays)

Paid birthday leave

Employee Assistance Programme

Cycle to Work Scheme

Tech Scheme

Pension Scheme

Life assurance cover

Qualifications

• Prior experience in customer service is desirable.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Serve as the main point of contact for customer queries.
• Provide detailed information about energy contracts.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Interpersonal Skills

CRM Systems Familiarity

Job description

Customer Service Advisor - Maternity Cover, Manchester

Client:

Utility Bidder

Location:

Manchester, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference:

9a1034fa1bf8

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

Job Description:

About Us

Utility Bidder is at the forefront of the energy consultancy industry, specialising in assisting businesses to secure optimal energy contracts while promoting energy efficiency. With a strong commitment to customer satisfaction, we have successfully helped thousands of clients reduce their energy costs.

We are currently looking for a Customer Service Advisor - Maternity Cover to join our team in Manchester. This role is essential in maintaining our high standards of customer care during the maternity leave of our current advisor.

Job Responsibilities

• Serve as the main point of contact for customer queries via phone, email, and chat
• Provide detailed information about energy contracts and address any client concerns
• Efficiently resolve customer issues to enhance their experience with our services
• Keep accurate records of customer communications and update client information
• Work collaboratively with internal teams to ensure customer satisfaction
• Contribute to process improvements based on customer feedback

Join us if you're enthusiastic about delivering outstanding customer service and are keen to make a positive impact on our clients' experiences!

Requirements

• Prior experience in customer service or a similar role is desirable
• Excellent communication and interpersonal skills
• Strong problem-solving skills and a customer-centric outlook
• Capability to thrive in a dynamic work environment
• Familiarity with CRM systems and basic computer literacy is advantageous
• A proactive attitude and enthusiasm for learning
• Base salary £27,000 per annum (37.5 hours per week)
• Ongoing training and development including extensive 1:1 coaching and group sessions.
• 33 days holiday (inc bank holidays) – with the opportunity to buy & sell holidays.
• Paid birthday leave.
• Employee Assistance Programme – with 24/7 access to a Remote GP
• Cycle to Work Scheme & Tech Scheme
• Pension Scheme
• Life assurance cover

Utility Bidder is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, race, marital status, medical history, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.

Utility Bidder Recruitment Agency Policy

Utility Bidder has a commitment to building relationships directly with candidates for our employment opportunities, as such we do not accept speculative CVs from recruitment agencies.

Where agencies are required, we will work with our preferred agencies to source candidates for specific vacancies and will only pay agency fees where we have a documented agreement in place and an agency has been appointed by a member of the Utility Bidder People Team.

We do not pay agency fees where speculative or unsolicited CVs are submitted to Utility Bidder by any means other than through our recruitment portal.

Where CVs are submitted without instruction from the Utility Bidder People Team, Utility Bidder reserves the right to contact and work with these candidates directly without payment of agency fees.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 10/05/2025 by TN United Kingdom