Education Systems Consultant

Commercial Ltd; England; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading education systems consultancy in England is seeking a passionate Education Systems Consultant. In this role, you will provide support for MIS platforms, ensuring schools operate smoothly. Responsibilities include troubleshooting, advising on best practices, and assisting with statutory returns. Ideal candidates should possess excellent communication skills and experience in customer service. The position offers a competitive salary and numerous benefits, making it a great opportunity for professional growth.

Benefits

Salary of £24,500 per annum

25 days annual leave

Life assurance cover (4x salary)

Pension scheme (min 3% employee, 6% employer contribution)

Retail and gym discounts

Health cash plan

Cycle to work scheme

Volunteer days

Comprehensive well-being programme

Tailored learning and development support

Qualifications

• Excellent interpersonal and communication skills, both oral and written.
• Previous customer service experience is preferred.
• Strong knowledge of Microsoft Office applications is essential.
• Knowledge of MIS, particularly Sims, Arbor, and Bromcom, is advantageous.

Responsibilities

• Provide professional, friendly, and knowledgeable support to schools.
• Investigate system issues and determine effective solutions.
• Advise on best practices for MIS usage.
• Support schools in completing statutory returns.

Skills

Excellent interpersonal and communication skills

Customer service experience

Strong knowledge of Microsoft Office

Knowledge of MIS platforms

Research, analytical, and interpretive skills

Job description

Overview

MIS platforms, including SIMS, Arbor, Bromcom and FMS. By providing expert guidance, troubleshooting issues, and supporting key statutory processes, you\'ll help schools operate smoothly and effectively. This role is central to empowering staff, improving efficiency, and driving positive outcomes across the education system.

What you\'ll be doing

• Provide professional, friendly, and knowledgeable support to schools using MIS platforms such as SIMS, Arbor, Bromcom, and FMS.
• Investigate system issues or support requests and determine the most effective solutions or escalate when required.
• Advise schools on best practices to optimise MIS usage and improve processes.
• Support schools in completing statutory returns and generating accurate reports.
• Communicate software updates and developments to schools in a clear and timely manner.
• Ensure all support activity is documented accurately and in line with standards and procedures.
• Liaise with schools to assist with system migrations and enable SIMS Next Gen adoption.
• Collaborate with colleagues and senior consultants to resolve complex issues and share knowledge.
• Develop personal expertise through training, continuous learning, and embracing new systems.

Qualifications & Skills

• Excellent interpersonal and communication skills, both oral and written.
• Previous customer service experience.
• Strong knowledge of Microsoft Office applications.
• Knowledge of MIS, particularly Sims, Arbor and Bromcom is desirable but not essential.
• A strong team player with brilliant research, analytical and interpretive skills.

Role Details

Hours: Full time, 37 hours per week.

Due to the nature of work being carried out, an Enhanced DBS check (provided by the Company) will be carried out. Please consider this before submitting your application.

About EiS / Commercial Services Group (CSG)

As an Education Systems Consultant at EiS, you\'ll gain hands-on experience with leading MIS platforms while making a real impact in schools. With full training, ongoing support, and a collaborative team, this is your chance to grow your expertise and shape the way schools work every day.

EiS, part of Commercial Services Group (CSG), is a leading digital services provider specialising in delivering innovative IT and digital transformation solutions, particularly in the education and public sectors. Our focus is on helping clients adapt and succeed through cutting-edge technologies, deep expertise, and a commitment to reinvesting in frontline services.

Why this role matters

The successful candidate will play a vital role in ensuring schools can confidently use and maximise their MIS platforms.

Commercial Services Group is the UK\'s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions. We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies. CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any accommodations.

Benefits

• Salary of £24,500 per annum
• 25 days annual leave
• Life assurance cover (4x salary)
• Pension scheme with minimum 3% employee and 6% employer contribution
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
• Volunteer days and access to a comprehensive well-being programme
• Tailored learning and development support with real opportunities to progress