Education Support Administrator - Arts and Law - 51194 - Grade 4

University of Birmingham; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading UK university is looking for an Education Support Administrator in the College of Arts and Law. The role involves delivering excellent administrative support, managing queries, and providing comprehensive assistance throughout the academic cycle. Applicants should demonstrate relevant experience and a commitment to fostering positive relationships within a diverse environment.

Qualifications

• Professional experience in similar roles.
• Ability to work to tight deadlines in a collaborative team environment.

Responsibilities

• Act as the first point of contact for students, staff, and external providers.
• Provide administrative support for event planning and delivery.

Skills

Customer Service

Organization

Communication

Attention to Detail

Education

GCSEs minimum grade C/4 in English and Mathematics

Job description

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Education Support Administrator - Arts and Law - 51194 - Grade 4

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Client:

University of Birmingham

Location:

United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2c19caac3b42

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Summary

In the College of Arts and Law we explore what it means to be human. We champion the vital role of culture, history, ethics and law in tackling the world’s biggest problems through our interdisciplinary courses, research, industry partnerships and global collaborations.

At the University of Birmingham, students are at the heart of everything we do. As part of our team, you will develop a wide range of technical and administrative skills and may also have the opportunity to take the lead on specific tasks.

You will join a professional services team that is passionate about delivering excellent administrative support to both students and staff. While duties may vary between teams, you will have the chance to be involved in all aspects of the administrative work that supports the delivery of our taught and research programmes. This may include providing timely and accurate support for activities such as student recruitment and admissions, welcome and induction events, timetabling, examinations, student progression, placements, and graduation.

Main Duties

• Act as the first point of contact providing relevant and timely information to students, staff and external providers, answering queries promptly and handling any issues from initial contact to resolution. This will include recognising when queries need to be referred elsewhere.
• Provide administrative support for a wide range of activities in delivering the annual cycle of teaching and learning outlined in the role summary above; for example recording student attendance information or seeking draft exam papers from academic staff for approval.
• Regularly communicate relevant information to students, staff and external providers.
• Provide administrative support for event planning and delivery which enhances the curriculum and student experience.
• Use a variety of complex University systems and processes to collate, manipulate and interpret sets of data, and produce routine reports.
• Contribute to the annual programme/module review and evaluation processes.
• Contribute to periodic reviews of administrative processes and procedures with the objective of making improvements and sharing best practice across other areas within the wider University.
• Provide a professional secretarial service to relevant committees and meetings where required.
• Supports equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.

Required Knowledge, Skills, Qualifications, Experience

You will need to evidence:

• Some professional experience in similar roles; and
• GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications).

You will be:

• Comfortable in a role where you take responsibility for specific tasks, where you can carry out duties without needing to refer to others, and where you have some scope for choice and using your own judgment.
• Comfortable with working largely on your own initiative, although supervision is available.
• Encouraged to contribute to improving processes and to propose new ways of working.
• Able to communicate clearly and effectively with others, and delegate straightforward duties where appropriate.
• Well organised with the ability to prioritise work proactively, independently and as part of a team.

In addition to the above, you should be able to demonstrate and/or evidence the following:

• The ability to work to tight deadlines in a collaborative team environment.
• The ability to support other team members.
• A good understanding of how to deliver excellent customer service.
• The ability to interact with individuals at all levels of internal and external organisations.
• Experience of using and maintaining complex work systems . student databases/record systems or equivalent, and an aptitude for learning new IT packages and systems.
• Exemplary attention to detail and the ability to work confidentially, use judgement and make appropriate decisions within the constraints of the role.
• Experience of supporting committees in a secretarial capacity.
• The ability to cope with change in a fast moving, dynamic environment where change is often required immediately.
• An understanding of the importance of equality and diversity in the workplace.
• The ability to identify and respond to equality and diversity issues in line with relevant policies and procedures and how to respond to issues in line with relevant policies and procedures.

Dimensions

You will not be required to line manage anyone in this role or manage a budget.

Planning and Organising

You will be required to manage and prioritise a varied workload to deliver within required time frames.

Problem Solving and decision making

You will be working under the direction of a senior manager, but with some autonomy to deliver the outputs required. You will be working within the framework of existing policies, processes and procedures for the University and the College.You will take day to day decisions on answering queries and will be expected to refer queries on as appropriate.

Internal and External relationships

This role will be liaising with internal colleagues and stakeholders, and possibly external stakeholders as well with an expectation on maintaining good working relationships with all.