Education Services Communication and Research Officer

ESPO Trading Limited; Glenfield; On-site; GBP 33,000 - 35,000; Full time

Job summary

Leicestershire County Council is seeking an Education Services Communication and Research Support Officer to strengthen engagement, participation and co-production across Education Services and SEND. You will work with children, young people, families, schools and partners to gather insights and improve services.

The role focuses on accessible information, evidence-based practice and driving improvement through research, with a commitment to inclusive services and flexible working options where

Qualifications

• Relevant qualification at BTEC, NVQ Level 4 or above (or equivalent) in health and social care, social sciences or youth and community work.
• Experience with SEND and co-production approaches to participation and outcomes.
• Knowledge of SEND Local Offer and family information duties.
• Ability to develop accessible information for diverse audiences.
• Strong communication, engagement and partnership-working skills.
• Excellent organisational, analytical and problem-solving abilities.

Responsibilities

• Gather insights and support evidence-based practice across Education Services and SEND.
• Improve communication and ensure information and services are accessible and inclusive.
• Support SEND Local Offer, promote participation and drive service improvement through research and collaboration.

Skills

Communication

Engagement

Partnership working

Analytical

Organisational

Problem solving

Independence

Education

BTEC/NVQ Level 4+

Job description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicester, LE3 8RA

Salary: £33,129 - £35,493 per annum (per annum (pro rata for part time)

Working Hours:37 per week

Contract Type: Fixed term ( until 31st March 2029 )

Closing Date: 20 September 2026

About the Role

Are you passionate about ensuring the voices of children, young people and families shape the services that support them? We are looking for an enthusiastic and organised Education Services Communication and Research Support Officer to help strengthen engagement, participation and co-production across Education Services and SEND.

In this rewarding role, you will work closely with children, young people, families, schools and partner organisations to gather insights, support evidence-based practice, improve communication and help ensure that information and services are accessible, inclusive and responsive to local needs. You will play a key role in supporting the SEND Local Offer, promoting participation and helping to drive service improvement through research, engagement and collaboration.

About You

To apply for this post, you must:

• Relevant qualification at BTEC, NVQ Level 4 or above (or equivalent) in an appropriate field such as health and social care, social sciences or youth and community work, or significant relevant experience.
• Experience of working with children and young people with Special Educational Needs and Disabilities (SEND) and their families, using co-production approaches to support participation and improve outcomes.
• Knowledge of SEND statutory responsibilities, including the SEND Local Offer, family information duties, and the issues affecting children and young people with SEND and their families.
• Proven ability to develop accessible information and communications for a diverse range of audiences, including young people, families and vulnerable groups.
• Excellent communication, engagement and partnership-working skills, with the ability to build effective relationships.
• Strong organisational, analytical and problem-solving skills, including the ability to manage competing priorities and work independently.

In addition, we also expect you to share our commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Lucy Dearden - Service Manager for Education Quality, Performance and Change

Telephone: [phone]

Email: [e-mail]