Education Services Administrator (Assessment Management)

Manchester Metropolitan University; Manchester; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Manchester Metropolitan University is recruiting an Education Services Administrator within the Assessment Management department. You will handle general admin duties, reply to stakeholder enquiries, and support access to student records using university systems.

Colleagues work collaboratively across teams to ensure smooth operations during the academic calendar, with a standard induction and buddy system to help new starters settle in.

Qualifications

• Experience in customer service or stakeholder support.
• Ability to manage student records and use university systems.
• Strong communication and teamwork.

Responsibilities

• Answer stakeholder enquiries and provide timely support.
• Assist with student records and data using university systems.
• Support assessment management tasks and cross-team projects.
• Collaborate with colleagues to ensure smooth department operations.

Skills

Customer service

Communication

Team player

Problem solving

Job description

Do you want to work for one of the UK's top three sustainable Universities?

Are you passionate about helping people and have an aptitude for customer service and communication?

See this exciting and rewarding opportunity to join Manchester Metropolitan University and become a valued member of the Assessment Management department!

All staff in Education Services have generic job titles and descriptions, in this case Education Services Administrator, but we welcome applications from a broad range of stakeholder/customer services backgrounds.

About the role:

We are recruiting an Education Services Administrator in the Assessment Management department.

Education Services Administrators are responsible for completing key foundational tasks, enabling the smooth functioning of the department. Administrators can work independently on tasks and occasionally work with colleagues across teams on projects, to achieve the wider goals of the department.

Specific tasks vary depending on teams but include general administrative duties, such as answering stakeholder enquiries and looking into student records and handling data by using the University systems.

About the Assessment Management department:

Assessment is at the heart of what a university does, and our department's purpose is to enable our students and colleagues to achieve their best by delivering sector-leading excellence and innovation in assessment management.

Consisting of seven teams, Assessment Management work in a positive environment which encourages the development of skills and professional growth. All roles are varied, but a brief flavour of the core work of each team is listed below.

Our teams:

• Assessment Delivery– organising and scheduling exams, set-up and receipt of coursework.
• Assessment Systems– configuration of assessment-related systems, including the configuration of progression rules, data manipulation and interrogation.
• Assessment Standards– oversight of regulations, quality processes, external examining, and academic misconduct.
• Assessment Service Desk– first line stakeholder support, triaging queries via a ticketing system, phone calls and email. The role would suit someone with a passion for delivering customer service.
• Assessment Results – managing student assessment records, ensuring marks are present and correct, and student results are published in a timely fashion via the running of assessment boards.
• Assessment Mitigations– oversight of student extensions and finding ways to ensure students who experience difficulties have the best possible chance of continuing their studies.

Roles are based within particular teams; however, colleagues work collaboratively and flexibly to support the needs of the whole department in relation to the demands of the academic calendar.

We have a standard induction period and a buddy system to enable new starters to smoothly settle into the department.

Ideal candidate:

Our colleagues in Assessment Management say below are the key traits to be a successful Education Services Administrator:

• ‘Flexible, conscientious, responsible'
• ‘Team player, good communication, problem solving'
• ‘Ability to adapt, calm, focused'

For more detailed requirements of the role, please check the Person Specification attached to this job advert.

From our colleagues:

See what some of our team members had to say when asked what their favourite thing is about working in Assessment Management!

‘The people are incredibly supportive!'

‘The team are fantastic to work with and it's a very supportive environment with plenty of opportunities to learn and develop skills.'

‘I love working with a friendly team, everyone is so supportive!'

For an informal discussion about the role, please contact:

Hana Lee, [e-mail], Service Development and Innovation Manager.

Further information:

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.

This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.