Education Project Manager

ZipRecruiter; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a knowledgeable CRM IT Project Manager to manage the implementation of a new CRM system within a higher education or public sector context. The role involves overseeing project execution, aligning the system with organizational objectives, and ensuring effective stakeholder engagement. The successful candidate will have proven experience in delivering complex CRM projects and strong project management skills.

Qualifications

• Proven experience delivering complex CRM projects.
• Strong understanding of CRM platforms like Microsoft Dynamics 365 or Salesforce.
• Excellent project management skills with methodologies like PRINCE2 or Agile.

Responsibilities

• Lead the planning and delivery of CRM-related IT projects.
• Manage project budgets, timelines, and resources.
• Act as the liaison between technical teams and stakeholders.

Skills

Project management

CRM platforms

Data protection

Vendor management

Stakeholder communication

Education

Higher education experience

PRINCE2 Practitioner

Agile PM certification

PMP certification

ITIL Foundation

Job description

Job Description

Job Purpose

We are seeking a skilled and motivated CRM IT Project Manager to lead the delivery of a new or enhanced Customer Relationship Management (CRM) system within a higher education or public sector environment. This role will be responsible for managing the end-to-end implementation, ensuring the system aligns with organizational goals and supports improved service delivery, customer engagement, and operational efficiency.

Key Responsibilities

• Lead the planning, execution, and delivery of CRM-related IT projects across the organization.
• Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.
• Manage project budgets, timelines, resources, and risks to ensure successful implementation.
• Act as the key liaison between technical teams, business units, and external vendors.
• Oversee procurement processes related to CRM technology in accordance with higher education or public sector regulations.
• Ensure data governance, security, and compliance with relevant legislation (e.g., GDPR).
• Coordinate user training, change management, and post-implementation support.
• Prepare and present regular project updates, reports, and risk assessments to senior leadership.
• Promote best practices in project management and contribute to continuous improvement efforts.

Essential Skills & Experience

• Higher education experience is a must
• Proven experience delivering complex CRM projects, ideally within the public or third sector.
• Strong understanding of CRM platforms (e.g., Microsoft Dynamics 365, Salesforce, or equivalent).
• Excellent project management skills with experience using methodologies such as PRINCE2, Agile, or MSP.
• Ability to manage cross-functional teams and communicate with technical and non-technical stakeholders.
• Experience in supplier/vendor management and contract negotiation.
• Understanding of data protection, cybersecurity, and integration with legacy systems.
• Strong documentation, reporting, and presentation skills.

Desirable Qualifications

• PRINCE2 Practitioner, Agile PM, or PMP certification.
• ITIL Foundation or other service management qualifications.
• Knowledge of customer service operations or engagement strategies in the higher education or public sector.