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Education Programme Support Officer

British Cycling

Manchester

Hybrid

GBP 25,000

Full time

5 days ago

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Job summary

British Cycling is seeking an Education Programme Support Officer to enhance the delivery of its educational programs in Manchester. This entry-level role involves administrative support, relationship management, and providing excellent customer service. With competitive salary and various perks, this opportunity is perfect for those looking to grow in a vibrant environment focusing on inclusivity and social impact.

Benefits

Cycle to Work Scheme

Generous Holidays (25 days + bank holidays)

Holiday purchase scheme

Life Assurance

Pension

Qualifications

Experience in a busy, diverse environment.
Evidence of prior achievements in service/support.
Excellent attention to detail required.

Responsibilities

Provide support to the learner and tutor journey.
Manage key relationships with venues and stakeholders.
Assist in marketing initiatives and course program updates.

Skills

Communication

Customer Service

IT Literacy

Attention to Detail

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

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Role Title: Education Programme Support Officer

Salary: £25,000 per annum

Location: Manchester

Contract: Full time, fixed term 6-month contract

About British Cycling

British Cycling exists to bring the joy of cycling to everyone.

We have embarked on an exciting new journey, with a modernised commercial and events offering grounded in social impact and storytelling, harnessing the spotlight and inspiration of our athlete’s performance on the world stage, and our growing portfolio of major events.

We are working towards our three key priorities outlined in our strategy; to support and grow the sport to make cycling more inclusive and accessible, to lead on the world stage by winning and winning well, and to drive social impact by tackling inequalities through providing opportunities.

About You:

Experience of working within a busy, diverse, deadline driven working environment.
Evidence of achievement within an internal service / support environment.
IT Literate- with working knowledge of Microsoft Word, Excel, PowerPoint.
Superb communication skills and ability to deliver excellent customer service.
Excellent attention to detail.

What Will You be doing?

Contributing to the efficient delivery of the education programme through offering support to the learner and tutor journey.
Providing excellent customer service within the department, through completion of a range of administration & project-based tasks in a timely manner and to a high standard exceed customer expectations.
Supporting and managing key relationships with venues, tutors and other stakeholders to uphold the highest standard of delivery of British Cycling education products and services.
Supporting and optimising the course planning process based upon regional delivery plans and departmental targets.
Contributing to the wider departmental and directorate priorities, strategy and culture as a positive, hardworking member of the team
Working across departments to continue to develop the British Cycling database as part of the learner management system.
Assisting with the administration of marketing initiatives including updating and maintaining the course programme on the website and integrating the digital offer.

What are the perks?

Competitive Salary
Cycle to Work Scheme
Hybrid working - split time between office and home
Generous Holidays (25 days + bank holidays)
Holiday purchase scheme
Life Assurance
Pension

How To Apply

Send us your CV and a short cover letter outlining your interest in the role and why you feel you meet the criteria via the apply button below.

Interviews will be conducted on an ongoing basis

Applications close: 23rd June 2025

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Project Management and Information Technology

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