Education Programme Support Officer

British Cycling; Manchester; Hybrid; GBP 25,000; Full time

Job summary

A leading organization in promoting cycling is looking for an Education Programme Support Officer to enhance the delivery of their education programme. This full-time role focuses on delivering excellent customer service, supporting course planning, and managing key relationships, while also benefiting from a competitive salary and generous holiday entitlements.

Benefits

Competitive Salary

Cycle to Work Scheme

Hybrid working

Generous Holidays

Holiday purchase scheme

Life Assurance

Pension

Qualifications

• Experience in a busy, diverse, deadline-driven environment.
• Evidence of achievement in an internal service/support role.
• IT literate, particularly in Microsoft Office.

Responsibilities

• Support the delivery of the education programme and maintain learner relationships.
• Manage administrative tasks with a focus on customer service.
• Assist in the planning and execution of course offerings.

Skills

Communication

Customer Service

Attention to Detail

IT Literacy

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Role Title: Education Programme Support Officer

Salary: £25,000 per annum

Location: Manchester

Contract: Full time, fixed term 6-month contract

About British Cycling

British Cycling exists to bring the joy of cycling to everyone.

We have embarked on an exciting new journey, with a modernised commercial and events offering grounded in social impact and storytelling, harnessing the spotlight and inspiration of our athlete’s performance on the world stage, and our growing portfolio of major events.

We are working towards our three key priorities outlined in our strategy; to support and grow the sport to make cycling more inclusive and accessible, to lead on the world stage by winning and winning well, and to drive social impact by tackling inequalities through providing opportunities.

About You:

• Experience of working within a busy, diverse, deadline driven working environment.
• Evidence of achievement within an internal service / support environment.
• IT Literate- with working knowledge of Microsoft Word, Excel, PowerPoint.
• Superb communication skills and ability to deliver excellent customer service.
• Excellent attention to detail.
  
  

What Will You be doing?

• Contributing to the efficient delivery of the education programme through offering support to the learner and tutor journey.
• Providing excellent customer service within the department, through completion of a range of administration & project-based tasks in a timely manner and to a high standard exceed customer expectations.
• Supporting and managing key relationships with venues, tutors and other stakeholders to uphold the highest standard of delivery of British Cycling education products and services.
• Supporting and optimising the course planning process based upon regional delivery plans and departmental targets.
• Contributing to the wider departmental and directorate priorities, strategy and culture as a positive, hardworking member of the team
• Working across departments to continue to develop the British Cycling database as part of the learner management system.
• Assisting with the administration of marketing initiatives including updating and maintaining the course programme on the website and integrating the digital offer.
  
  

What are the perks?

• Competitive Salary
• Cycle to Work Scheme
• Hybrid working - split time between office and home
• Generous Holidays (25 days + bank holidays)
• Holiday purchase scheme
• Life Assurance
• Pension
  
  

How To Apply

Send us your CV and a short cover letter outlining your interest in the role and why you feel you meet the criteria via the apply button below.

Interviews will be conducted on an ongoing basis

Applications close: 23rd June 2025