Education Manager

Candela Education; United Kingdom; Remote; GBP 50,000 - 60,000; Full time

Job summary

A premium educational consultancy in the UK is looking for an Education Manager to serve as the primary academic advisor for ambitious families. This role involves designing tailored pathways, managing client relationships, and ensuring high-quality service delivery. Strong communication skills and a degree from a leading university are required, with competitive compensation based on performance.

Benefits

Geographic flexibility

Performance-based compensation

Qualifications

• Fluent in English with polished communication skills.
• Experience in high-touch, accountable client-facing roles.
• Strong organizational skills able to handle multiple calendars.

Responsibilities

• Serve as the lead advisor for families.
• Build long-term trust and rapport with clients.
• Coordinate delivery timelines and ensure quality expectations.

Skills

Fluent, polished English

Client ownership

Service-obsessed problem solver

Advanced Excel/Sheets and CRM proficiency

Education

Degree from a leading UK or US university

Tools

TutorCruncher

Job description

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This range is provided by Candela Education. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About the role: Candela is building a new standard in private education - delivering premium support to families and students across the globe. As Education Manager, you'll serve as the primary academic advisor and single point of contact for a portfolio of highly ambitious families. You'll partner closely with the Operations Director to deliver a seamless, white-glove experience. You'll drive client success by designing tailored student pathways and coordinating smooth, high-quality service delivery.

This is a high-trust, high-impact role that combines elite academic strategy with a focus on building long-term relationships and earning trust in high-value, premium service engagements.

Key Responsibilities:

• Academic Advisory & Strategy
• Serve as the lead advisor for Candela Education's families
• Understand and anticipate client goals - even when they're not clearly stated
• Design roadmaps covering academics, enrichment, extracurriculars, personal development, and school / university admissions
• Recommend additional services or support based on evolving needs and goals
• Client Engagement & Relationship Management
• Act as the single point of contact for each family, offering polished and responsive communication
• Build long-term trust and rapport with both parents and students, deliver high-touch support and maintain exceptional service standards
• Ensure service journeys remain aligned with family expectations and aspirations
• Liaise with tutors and schools to monitor progress and adapt plans
• Guide families through key milestones (GCSEs, A-Levels, IB, UCAS/US applications)
• Offer clear, timely, and proactive academic guidance across all matters
• Identify opportunities to deepen client engagement or extend services where appropriate
• Delivery Oversight & Communication
• Translate client objectives into clear briefs for tutors, mentors, or advisors
• Coordinate delivery timelines and ensure contributors meet quality and deadline expectations
• Maintain accurate service tracking and smooth service delivery
  
  

Requirements

Required Skills & Experience:

Non-negotiables:

• Fluent, polished English. Native-level speaking and writing with excellent communication and professionalism
• Academic Excellence. Candidates must hold a good degree from a leading UK or US university, with preference given to those from top-ranked institutions
• Client ownership. You must be able to manage your own client portfolio and take full ownership of client success from Day 1 (We will provide training and onboarding on the education side, Candela's education systems and tools)
• Emotionally intelligent, highly organised, and client-centric
• Comfortable leading conversations with high-trust families and coordinating service execution independently
• Prior experience in any high-touch, high-accountability client-facing role
• Strong organisational skills; able to juggle multiple time zones, calendars and tight deadlines
• Advanced Excel/Sheets and CRM proficiency (TutorCruncher a plus)
• Service-obsessed problem solver, handle client disputes quickly and diplomatically, restoring service and documenting lessons learned
• Fluency in Mandarin (spoken, read and written) is a strong plus
  
  

Ideal Candidate Profile:

• Client-focused: You anticipate client needs, build trust naturally, and know how to make clients feel understood and supported
• Academically grounded: You understand the demands of elite schooling and international university admissions
• Service-minded: You take pride in building trust, solving problems, and delivering thoughtful support to help families navigate complex educational journeys
• Operationally sharp: You coordinate stakeholders clearly and keep multi-step projects on track, juggling multiple calendars, records without errors
• Structured & responsive: You manage your own time, keep clean records, and communicate clearly under pressure
• Growth-oriented: You're motivated by the opportunity to grow your role, earnings, and impact as the business scales
• Impact-driven: You take pride in seeing clients succeed — and being part of the system that gets them there
  
  

Benefits

Why Candela

• Work with exceptional families and students around the world
• Geographic flexibility and travel opportunities
• Operate with real autonomy, velocity and ownership
• Share in the company's success. You'll see the direct impact of your work and be compensated in proportion to the results you deliver - not just your time. This role suits someone who wants meaningful performance upside and direct accountability
  
  

Compensation

Competitive base salary supplemented by a substantial performance bonus.

The compensation model is weighted heavily toward results - ideal for candidates confident in delivering strong outcomes and client satisfaction.

Total earnings up to £60,000+, based on delivery and results.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

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