Education & Development Administrator B3

Integrated Care System; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading Healthcare Provider in Norwich is looking for an Education & Development Administrator to provide comprehensive administrative support for training services. The ideal candidate should have NVQ qualifications in Administration and Customer Service, along with experience in an administrative role within the NHS. Strong organisational skills are essential. This position promises a collaborative work environment focused on professional growth.

Benefits

Ongoing training opportunities

Supportive team environment

Qualifications

• Previous experience in an administrative role.
• Experience of working in a training or NHS environment.

Responsibilities

• Provide administrative support to the wider Education & Development team.
• Ensure administrative tasks are completed in a timely and effective manner.
• Main point of contact for staff through email and phone calls.
• Recognising trends in enquiries received and offering suggestions.
• Set up new courses and classes on the Electronic Staff Record system.
• Run reports on ESR, including low numbers for upcoming courses.
• Inform course delegates of cancellations or amendments.
• Take and process formal minutes as required.
• Communicate effectively with staff and stakeholders.
• Assist in the funded Training Request process.
• Be a requisitioner for the Trust Procurement system.
• Assist in maintaining the Trust Education and Development intranet pages.
• Provide reception duties when required.

Skills

Advanced keyboard skills

Education

NVQ Level 3 in Administration or equivalent experience

NVQ Level 2/3 Customer Service or equivalent

Tools

Microsoft Office Applications

Electronic Staff Records (ESR)

Job description

Education & Development Administrator B3

Carry out a range of administrative tasks supporting the efficient day to day running of the Trust's education and training services

Meet and greet course delegates at Hellesdon training facilities, providing reception duties as required

Support Trainers, facilitators with the training room facilities and IT queries as needed at Hellesdon Training Rooms

Main duties of the job

Provide administrative support to the wider Education & Development team in order that they can deliver an efficient service to all customers

Use organisational skills to ensure that administrative tasks are completed in a timely and effective manner, managing time efficiently

Main point of contact for staff through the Education & Development email and phone calls, triaging and responding to queries and questions raised.

Recognising trends in enquiries received, offering ideas and suggestions for improvement

Set up new courses, offerings and classes on the Electronic Staff Record system (ESR)

Run reports on ESR, including low numbers for upcoming courses and e-learning course reports

Inform course delegates of course cancellations or amendments in a polite and timely way

Take and process formal minutes as required

Communicate effectively with staff, service users and other stakeholders in person, on the telephone, via email and on Microsoft Teams.

Assist in the funded Training Request process which includes updating the Finance spreadsheet and informing staff of the outcome

Be a requisitioner for the Trust Procurement system

Assist in maintaining the Trust Education and Development intranet pages

Provide reception duties when required and assist with setting up training rooms

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Please note that the role you are applying for is within the scope of our corporate services redesign programme, which may bring changes to certain jobs and structures later this year. We will keep applicants and appointed candidates informed throughout the recruitment process to ensure they are aware of any changes that might arise. Thank you for your understanding and interest in joining our team.

Job responsibilities

Provide administrative support to the wider Education & Development team in order that they can deliver an efficient service to all customers

Use organisational skills to ensure that administrative tasks are completed in a timely and effective manner, managing time efficiently

Main point of contact for staff through the Education & Development email and phone calls, triaging and responding to queries and questions raised.

Recognising trends in enquiries received, offering ideas and suggestions for improvement

Set up new courses, offerings and classes on the Electronic Staff Record system (ESR)

Run reports on ESR, including low numbers for upcoming courses and e-learning course reports

Inform course delegates of course cancellations or amendments in a polite and timely way

Take and process formal minutes as required

Communicate effectively with staff, service users and other stakeholders in person, on the telephone, via email and on Microsoft Teams.

Assist in the funded Training Request process which includes updating the Finance spreadsheet and informing staff of the outcome

Be a requisitioner for the Trust Procurement system

Assist in maintaining the Trust Education and Development intranet pages

Provide reception duties when required and assist with setting up training rooms

Person Specification

Qualifications

• NVQ Level 3 in Administration or equivalent experience
• NVQ Level 2/3 Customer Service or equivalent

Experience

• Previous experience in an administrative role
• Experience of working in a training or NHS environment

Skills

• Advanced keyboard skills

Knowledge

• Knowledge of Microsoft Office Applications
• Knowledge of Electronic Staff Records (ESR)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.