Education Customer Success Lead

White Rose Education; Halifax; On-site; GBP 27,000 - 33,000; Full time

Job summary

White Rose Education is seeking a Customer Success Specialist in Halifax (HX2), with an on-site role and Leeds office option. You will own a defined portfolio, drive onboarding, engagement and long-term retention, and build strong relationships with schools and educators across the UK.

You will monitor customer health, identify at-risk accounts, and take proactive steps to ensure renewals and repeat business, while delivering high-quality support via email and telephone.

Qualifications

• Minimum 1 year in a customer-facing role with high service standards.
• Experience managing customer queries through to resolution.
• Ability to build relationships and communicate effectively via phone and email.
• Strong data-oriented approach to customer interactions and records.

Responsibilities

• Own a defined portfolio of customers and drive onboarding, engagement and retention.
• Build trusted relationships and understand customer needs.
• Lead onboarding and support early adoption of products and services.
• Monitor health metrics, usage and engagement; identify at-risk customers and take action.
• Deliver regular engagement activities, check-ins and targeted outreach.
• Provide timely, high-quality support across email and phone.
• Resolve queries end-to-end and escalate when required.
• Capture feedback to identify themes and improvement opportunities.
• Maintain accurate customer records and collaborate with Product, Sales, Ops and Finance.

Tools

CRM system

Customer success platform

Job description

White Rose Education is seeking a Customer Success Specialist in Halifax (HX2), with an on-site role and Leeds office option. You will own a defined portfolio, drive onboarding, engagement and long-term retention, and build strong relationships with schools and educators across the UK.

You will monitor customer health, identify at-risk accounts, and take proactive steps to ensure renewals and repeat business, while delivering high-quality support via email and telephone.