Education and Student Support Administrator

City of Bristol College; West of England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A higher education institution is seeking an Education and Student Support Administrator to provide essential administrative support across various teams. This role is critical in managing student support processes, including handling sensitive information and supporting operational tasks like exams and graduations. The ideal candidate will have proven administrative experience, excellent communication skills, and a high level of organization. This is a full-time, fixed-term position for 12 months, based in the West of England.

Qualifications

• Proven administrative experience with excellent attention to detail.
• Strong interpersonal and communication skills for sensitive matters.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Provide administrative support to various teams in education.
• Manage student support administration including sensitive casework.
• Support key operational processes like examinations and graduation.
• Communicate effectively with students and staff.

Skills

Administrative experience

Attention to detail

Interpersonal skills

Organizational skills

Confidential data handling

Job description

Education and Student Support Administrator

The Administration and Records Team, based within the Education and Student Success division, is a shared service team who provide operational support, administrative support, and process improvement for education and student support processes. We work closely with other teams across the University, including the Student Resolution Service, the Exams, Timetabling and Graduation team, and the Academic Quality and Policy Office.

This is a varied role, covering a number of important education and student support processes. It is a great entry point for anyone looking to develop a career in Higher Education.

What will you be doing?

Provide administrative support to a number of teams within the Education and Student Success division. You’ll service a variety of staff and student facing meetings, carry out diary management, create and update relevant documentation, provide an award and record verification service to alumni and third parties, and support students, staff, and examiners with the postgraduate research examination process.

Manage the administration of student support processes, including disciplinary and risk assessment committees. This work will involve interaction with sensitive student casework requiring high levels of emotional intelligence.

Support key operational processes. You’ll provide operational and administrative support for key processes throughout the year, including events such as examinations, graduation, and registration.

Routine communication with students and staff. Responding to queries and requests for information as required and in line with University policy and procedure, whilst maintaining confidentiality and adherence to GDPR.

Ensure all outputs are documented and quality checked. You’ll write and update documentation, and where necessary feed into training documentation.

Provide great looking, easy to use and accessible reporting products that everyone in the university can tap into. You support the reporting needs of the University, help the division and the wider university make decisions.

Ensure all outputs are documented and quality checked. You’ll write and update documentation, and where necessary feed into training documentation. You will self-review work to ensure it meets standard, as well as peer review work from other team members.

You should apply if

• You’ve got proven administrative experience and have excellent attention to detail.
• You have excellent interpersonal and communication skills, with the ability to deal with potentially distressing matters with tact and sensitivity.
• You’re highly organised and can manage a number of different tasks at the same time.
• You work well under pressure and are able to produce accurate work to deadlines.
• You have proven experience of working with confidential and sensitive data.

Additional information

Contract type: Fixed term contract for 12 months

Work pattern: Full time

Grade: F

School/Unit: Education and Student Success

This advert will close at 23:59 UK time on 21/08/2025

We recently launched ourstrategy to 2030 tying together our mission, vision and values.

The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.