EdTech Job – Business Intelligence Analyst at London South Bank University

South Bank Colleges; London; On-site; GBP 43,000 - 51,000; Full time

Job summary

An established industry player is seeking an Exam Coordinator to oversee exam arrangements and lead a team within their Student Operations Department. This role is pivotal in ensuring smooth operations during exam periods, requiring strong leadership and excellent communication skills. The ideal candidate will have extensive experience in education management, a knack for policy development, and the ability to engage effectively with various stakeholders. With a competitive benefits package and a commitment to professional development, this opportunity promises a rewarding career path in a supportive environment.

Benefits

26.5 Days Holiday

Professional Development

Flexible Working

Qualifications

• Extensive experience in leading and managing teams in an educational environment.
• Ability to create and implement policies and procedures effectively.

Responsibilities

• Lead and manage exam arrangements and invigilator recruitment.
• Facilitate communication between stakeholders and manage sensitive matters.

Skills

Team Leadership

Customer Service

Policy Development

Data Analysis

Workload Management

Education

Degree in Education or Related Field

Job description

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credit_card Salary £43,325 - £50,489 per annum, inclusive of £5,076 London Weighting.

Salary £43,325 - £50,489 per annum, inclusive of £5,076 London Weighting.

London South Bank University is recruiting for the post of Exam Coordinator within our Student Operations Department. This department supports students from admission to graduation, managing key operations and systems.

This position offers the opportunity to lead and manage exam arrangements, including recruiting, training, and allocating invigilators, working collaboratively with LSBU Employment. The postholder will be the main contact for exams, ensuring smooth operations during in-person and online exam weeks.

You will facilitate communication between stakeholders, handling sensitive matters in a fast-paced environment, and provide accurate information regarding marks preparation and delivery.

You will manage the Exam Supervisor, including recruitment, induction, appraisals, mentoring, training, workload allocation, and leave approval.

About You: We seek candidates with:

• Extensive experience as a team leader/manager in education, leading, managing, and motivating teams with excellent customer service skills.
• Experience in creating and reviewing university policies, procedures, regulations, and applying them effectively.
• Experience in implementing reporting requirements, using data for decision-making, and liaising with service providers to highlight trends and suggest improvements.
• Ability to plan, prioritize, and organize workload proactively, approaching challenges creatively and flexibly.

The ideal candidate will be degree-educated, highly motivated, and skilled at building strong relationships with stakeholders such as Schools, Departments, and students.

A full list of responsibilities and requirements is available in the attached Candidate Pack.

Benefits of Working With Us: LSBU offers a competitive benefits package, including holiday entitlement starting at 26.5 days, professional development, and flexible working. Full details are available here.

How to Apply: Refer to the candidate pack for the person specification and application guidance. Submit your application via the "Apply Online" button below.

Key Dates:

• Application deadline: 23:59, 18th May 2025
• Interviews/assessments: week commencing 2nd June 2025

*Interview dates may be confirmed closer to the time and could be slightly later than advertised.

We support flexible working and reasonable adjustments. Please contact us for any assistance. We value diversity and inclusivity in our workforce.

This role may be eligible for sponsorship under the UKVI Skilled Worker route, depending on individual circumstances. Details are in the candidate pack.

We reserve the right to close the vacancy early if sufficient applications are received.