EdTech Account Manager

JR United Kingdom; Northampton; On-site; GBP 5,000 - 10,000; Full time

Job summary

An established industry player in educational technology seeks a driven professional to enhance customer satisfaction and retention. In this vital role, you'll manage existing accounts, ensuring clients maximize their subscriptions while fostering strong relationships. The company, known for its award-winning literacy software, is committed to making a meaningful impact in children's lives. With a focus on growth and community involvement, this position offers a supportive environment, competitive compensation, and the chance to contribute to a carbon-neutral goal. If you're passionate about education and eager to make a difference, this is the opportunity for you.

Benefits

Uncapped Bonus

28 Days Holiday

Carbon Neutral Goal

Charity Work Involvement

Job Security

Company Pension

Personal Days Off

Qualifications

• Experience in educational sales or an education background.
• Proficient with CRM systems, ideally Dynamics.
• Strong verbal and written communication skills.

Responsibilities

• Main point of contact for existing customers, ensuring satisfaction and retention.
• Manage renewal processes and onboarding for new customers.
• Provide proactive support and monitor customer usage.

Skills

Educational Sales Experience

CRM Proficiency (Dynamics)

MS Office Skills

Communication Skills

Relationship Building

Organizational Skills

Planning and Implementation

Commercial Awareness

Resilience and Tenacity

Team Player

Job description

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Are you experienced in and passionate about education? Want to make a difference in children’s lives? A great relationship builder? Able to establish and nurture great partnerships? This might be the role for you!

The company

Based in Northampton, our client is an Education Technology company that produces award-winning reading and writing support software for children of all ages and abilities.

Hailed as ‘the gold standard of literacy software’, their products are used in thousands of schools around the globe, supporting learners with dyslexia, learning difficulties, physical disabilities, and other special educational needs.

The company has been trading since 1991, is active in 23 different countries, and has won 12 prestigious awards. They have moved to a SaaS model and are on a significant growth curve.

The role

You’ll be the main point of contact for all existing customers within the agreed region, with the central aim of ensuring customer satisfaction, retention, and growth of accounts, following account management processes over the customer lifetime.

Day-to-day includes:

• Regularly assess customers' needs and usage patterns to ensure they are maximising the usage and value of their subscriptions.
• Manage the renewal process for existing customers, ensuring timely and successful renewals.
• Driving an effective onboarding process for all new customers
• Maintaining a clear and regular contact strategy for assigned customers to build strong relationships and effectively address any issues or concerns.
• Monitoring customer usage and providing proactive support to ensure retention and increase usage.
• Attending events to maintain the presence and reputation of the company and engage/strengthen relationships with existing customers.
• Addressing and resolving any customer questions promptly, either received directly or via first-line support, to ensure a positive customer experience.
• Providing regular reports to management on account status, usage, and renewal rates, together with updated action plans, as appropriate.

The package

• Uncapped bonus (realistic OTE of £5,000-£10,000 per year)
• 28 days holiday + bank holidays + 3 personal days when needed, i.e., for a duvet day – we all need one sometimes!
• Company goal to become carbon neutral
• Lots of involvement with local charity work
• Building and growing products that make a real difference in children’s lives
• Great employee retention – lots of people have been with the business for several years
• Very secure – no scare or job risk from the potential recession
• Company pension

To be successful, you will…

• Have experience in educational sales or an education background
• Be proficient with CRM (ideally Dynamics)
• Be a highly competent MS Office user
• Be commercially aware
• Be organised with accurate record-keeping abilities
• Have resilience and tenacity, be target-driven
• Be a team player
• Take initiative
• Have outstanding planning and implementation skills
• Have excellent verbal and written communication skills
• Have strong initiative and relationship-building skills
• Have great presentation and demonstration skills

Apply!

If you’re a driven and ambitious professional who is passionate about education, apply now!