EDM Support Engineer

Kainos Smart; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as an EDMSupport Engineer where you will deliver high-quality technical support and gain hands-on experience with cloud technologies and web services. Collaborate with experienced engineers to resolve issues and contribute to documentation for continuous improvement. This role is ideal for early-career professionals looking to develop their technical expertise in a supportive team environment.

Qualifications

• Early technical career, enjoys problem-solving and collaborative learning.
• Understanding of serverless AWS applications.
• Experience in agile delivery environments.

Responsibilities

• Troubleshoot and resolve customer-reported issues.
• Document and escalate complex issues.
• Support internal testing and validation of reported problems.

Skills

Cloud technologies

RESTful APIs

Java

Node JS

CI/CD pipelines

Customer service

Collaboration skills

Education

WorkdayHCM certification

WorkdayExtend certifications

Tools

AWS

Job description

Join Kainos and Shape the Future

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

JOB PROFILE DESCRIPTION

As an EDMSupport Engineer at Kainos,you’llplay a key role in helping us deliver responsive, high-quality technical support to our external customers. You will collaborate closely with senior engineers and customer support consultants to investigate and resolve technical issues, contribute to internal documentation, and continuously improve your technical skills.

This is an excellent opportunity for someone early in their technical career who enjoys solving problems, learningnew technologies, and being part of a collaborative team.You’llgain hands-on experience in cloud platforms, web services, and development environments while supporting real-world production systems.

Your key responsibilities will also include:

• Assistin troubleshooting and resolving customer-reported issues under guidance from senior team members.

• Work withothersupportengineersto triage, document, and escalate complex issues.

• Contribute to documentation and internal knowledge bases to share learnings and solutions.

• Support internal testing, validation, and analysis of reported issues.

• Participate in post-deploymentservices.

• Learn and grow technicalexpertiseinWorkdayExtend, cloud technologies (especially AWS), and web services.

• Help improve service quality byidentifyingrecurring issues and suggesting improvements.

• Collaborate with team members on shared tasks and learn from mentorship opportunities.

Minimum (essential) requirements:

• Experience workingwithCloud technologies preferably AWS.

• Experience/Understanding of RESTful APIsandweb service technologies (REST, SOAP).

• Developmentexperience in working with Java/Node JS languages.

• Experiencedeveloping serverlessAWSapps.

• Experience working with CI/CD pipelines.

• Experience developing & coding within agile delivery environments.

• A strong customer service mindset withgood communicationand collaboration skills.

• We all work in teams here in Kainos - a proven ability ofstrong teamskills, including taking direction from others, is crucial.

• Ability to deliver tasks within a given timeframe.

• Willingness to adapt in a fast-paced, evolving environment.

Desirable:

• ObtainedWorkdayHCM certification (valid).

• ObtainedWorkdayExtend certifications from an accredited body in your area of specialisation (must be valid).

• Experience developingWorkdayExtend applications.

• Experience in providing application support and solving low/medium and complex problems.

• Have AWS certified Developer Associate certification.

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.

We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.