EDM Engagement Manager (Workday Product)

Kainos Smart; Belfast; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join Kainos as an EDM Engagement Manager, where you will manage the implementation of Employee Document Management for Workday. You will oversee project delivery, collaborate with teams, and ensure customer satisfaction in a dynamic, inclusive environment focused on innovation and impact.

Qualifications

• Experience in implementing Workday
• Full lifecycle project management experience
• Strong communication skills

Responsibilities

• Manage implementation of Employee Document Management application for Workday.
• Lead project delivery including planning and resourcing.
• Act as key client interface between functional and technical teams.

Skills

Customer focus

Relationship building

Expectation management

Communication skills

Job description

Join Kainos and Shape the Future

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:

As an EDM Engagement Manager at Kainos, you’ll fully manage the successful implementation of Employee Document Management application for Workday. You'll work closely with customer business teams and internal delivery teams to drive the scope, definition, and delivery of solutions that are fit for purpose and commercially viable. You’ll take accountability for the complete delivery lifecycle alongside the sales and capability Solution Architects. You’ll manage all aspects of your projects, which will typically be either one large, complex project or multiple smaller projects. This includes project planning, resourcing, milestone tracking, commercial management, and customer satisfaction.

SCOPE OF RESPONSIBILITIES:

• Commercially managing the implementation of EDM Product for Workday programmes from pre-sale through implementation to handover to AMS (Application Management Services).
• Acting as the key client interface between functional and technical teams and the client.
• Providing domain experience (HCM, Fins, Payroll, or relevant Workday capability) to offer functional insight and thought leadership.
• Managing all aspects of project delivery including planning, resourcing, milestone tracking, commercial management, and customer satisfaction.
• Leading and supporting blended teams of colleagues, clients, and partner resources to share knowledge and develop an integrated delivery ethic.
• Agreeing objectives, outputs, milestones, and timescales with the client, along with contract and commercial terms.
• Identifying requirements, business processes, application configurations, testing plans, and other artifacts to ensure shared understanding and facilitate knowledge transfer.
• Creating well-structured and accurate deliverables and presenting to client steering groups to secure agreement.
• Identifying and acting on opportunities to win business, including negotiating and closing at a senior client level.

MINIMUM (ESSENTIAL) REQUIREMENTS:

• Experience in implementing Workday (or other ERP systems) with successful delivery in a consulting or IT services environment.
• Full lifecycle project management experience from opportunity to requirement development, solution design, implementation, data migration, testing, go-live, and support.
• Excellent customer focus, relationship-building, and expectation management skills, with the ability to resolve escalations effectively.
• Commercial experience managing geographically distributed and blended teams of colleagues, clients, and partners.
• Strong communication skills, with the ability to present impactfully to senior audiences.
• Proficiency in business writing, including business cases, requirements, tenders, contracts, and change requests.
• Ability to work under pressure, meet deadlines, and make balanced decisions.
• Support operational functions to optimize resource use balancing development and personal preferences.

DESIRABLE:

• Workday PM Certification (preferred).
• Experience in managing, mentoring, and developing teams.
• Experience with Workday or other SaaS delivery methodologies.
• PRINCE2 or similar certification.
• Strong functional expertise in HR and Finance domains.

Embracing our differences

At Kainos, we believe in diversity, equity, and inclusion. We are committed to building a team that reflects the diversity of the world we live in, where everyone is valued and respected. We actively seek talented individuals from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or other characteristics. We ensure a fair recruitment process and support accommodations or adjustments as needed.