Editorial Project Manager

StoryTerrace; Greater London; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Hybrid role

25 vacation days

Pension

Private healthcare

Meaningful product

Collaborative culture

Job summary

StoryTerrace is seeking a project-focused professional to manage 60–80 concurrent live projects across editorial, production and design for PRO and Classic lines. You will be the main contact for clients, writers, strategists, editors, and internal teams, ensuring timely delivery and consistent quality.

You’ll review outputs with sharp editorial judgment, provide concrete feedback, and build trust with clients through phone and email.

Qualifications

• 3–4 years managing multiple concurrent projects and stakeholders in a fast-paced, client-facing environment.
• Genuine editorial judgment: read a manuscript, identify what’s working, and translate into actionable feedback.
• Experience managing client relationships and navigating emotionally complex situations in real time.
• Commercial awareness: understand value of client relationships and upsell opportunities.
• Comfort with systems, new tools, and AI-enabled workflows.
• Based in and eligible to work in the UK.

Responsibilities

• Run a portfolio of 60-80 concurrent projects across editorial, production and design for PRO and Classic lines.
• Be the single point of contact between client, writer, strategist (PRO), development editor (PRO), designer and internal team.
• Review editorial outputs against benchmarks and give writers clear, constructive feedback without hands-on editing.
• Build genuine trust with clients via phone and email, guiding them through emotional process.
• Handle emotionally complex conversations with emotional intelligence and professionalism.
• Identify and close upgrade opportunities within your portfolio with commercial awareness.
• Troubleshoot production problems and escalate as needed.

Skills

Project management

Client relations

Editorial judgment

Commercial awareness

AI workflows

Job description

About the Role

This is a unique kind of project management role: every project is someone's book - their life story, or the expertise they've spent a career building - and you're the person who makes sure it actually gets made well.

You'll be juggling complex, creative live projects each at a different stage, with its own client, writer, and production team — some days that means five urgent client conversations before lunch, across five completely different projects. You need genuine editorial judgment too: giving writers feedback that sharpens the work whilst delivering an exceptional publishing experience. At its core, this role safeguards the integrity of the process, not the prose: creating the structure and accountability that allow all contributors to do their best work while keeping the project on track.

About Us

StoryTerrace turns life stories into books using its proprietary software platform, Bookmaker. We are the market leader for ghostwritten memoirs in the UK and the US. Our fast-growing PRO line focuses on thought leadership books for public speakers and C-level executives.

What you'll do

• Run a portfolio of 60-80 concurrent projects, managing the full timeline across editorial, production, and design phases for both PRO and Classic lines.
• Be the single point of contact between the client, writer, strategist (PRO), development editor (PRO), designer, and internal team.
• Review editorial outputs, assess them against our editorial and production benchmarks, and give writers clear, specific, constructive feedback - without being a hands-on editor yourself.
• Build genuine trust with clients via phone and email, acting as a calm, confident, empathetic guide through what's often an emotional process for them.
• Handle emotionally complex and high-stakes conversations - difficult subject matter, frustrated clients, missed expectations - with emotional intelligence and the same professional steadiness you bring to a deadline.
• Identify, present, and close upgrade opportunities within your portfolio, with real commercial awareness of the value you're managing.
• Troubleshoot production problems as they come up, solve what you can, and escalade what you can't.

About You

• 3-4 years managing multiple concurrent projects and stakeholders in a fast-paced, client-facing environment. Publishing, media, or content backgrounds are welcome - so are strong candidates from other client-facing operational backgrounds.
• Genuine editorial judgment: you can read a manuscript, identify what's working and what isn't, and translate that into feedback a professional writer can act on.
• A track record with client relationships, including confidence navigating nuanced or emotionally complex situations in real time, not just over email.
• Commercial awareness - you understand the value of a client relationship and can spot and support upsell opportunities naturally and credibly.
• Comfort with systems, new tools, and AI-enabled workflows.
• Based in and eligible to work in the UK.

Nice to have

• Background in publishing, media, or book production specifically.
• A degree in English, Creative Writing, Journalism, or a related field.
• Direct experience with ghostwriting, memoir, or thought-leadership publishing.

Compensation, Perks & Benefits

• Annual base salary£31,500-£34,000 depending on experience, plus bonus and commission scheme
• Hybrid role with 1 office day per week (Aldgate, London)
• 25 vacation days + 8 bank holidays
• Pension (4% employer + 4% employee)
• Private healthcare
• A genuinely meaningful product with real emotional impact
• A collaborative, mission-driven culture in an international scale-up environment

Join Us

At StoryTerrace, we're as passionate about our people as we are about our product. We believe in hiring for heart and drive, and we're committed to building a team that reflects a wide range of backgrounds and experiences.