Edinburgh Fort Kinnaird Store Manager

FatFace; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Store Manager for its Edinburgh location. The role involves driving commercial success, leading a high-performing team, and maintaining operational excellence. With key responsibilities around customer experience and team development, the ideal candidate will bring leadership, data-driven decision-making, and a passion for exceptional service, contributing to the company's mission of crafting clothes for life’s adventures.

Benefits

25 days holiday plus bank holidays

Perkbox discounts and wellbeing content

Learning platform access

Dental insurance

Pension support programs

Income protection and family policies

Qualifications

• Proven retail management experience with a successful track record.
• Strong leadership skills to motivate and develop a high-performing team.
• Excellent communication and organizational skills.

Responsibilities

• Lead by example and promote the FatFace brand and culture.
• Ensure high standards of customer service and engagement.
• Manage store operations, including stock control and profitability.

Skills

Leadership

Customer Focus

Communication

Organizational Skills

Data-Driven Decision Making

Visual Merchandising

Job description

Role: Store Manager

Location: Edinburgh Fort Kinnaird

Job Type: Permanent, Full-Time, 40 hours

Reporting to: Area Manager

About Us

For over 30 years, we¿ve traveled, laughed, and grown. We believe life is for living and is more fun with loved ones. We are Made for Life.

Our Mission: Crafting clothes for life¿s everyday adventures. Today, tomorrow, and always.

Our Product formula: Considered style, trusted quality, B Corp certified.

Equality and Inclusion: We promote and drive equality within our workforce to build an inclusive environment where everyone can connect with our brand, colleagues, and communities. You will play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalization.

Key Responsibilities

1. Be a Brand Ambassador: Lead by example, promote the FatFace brand and culture through your team, and champion social and environmental initiatives.
2. Deliver Outstanding Customer Experience: Ensure high standards of customer service and engagement.
3. Drive Commercial Success: Take ownership of store performance, make data-led decisions, identify opportunities, and drive results.
4. Lead & Develop Your Team: Inspire, coach, and support team members to reach their potential with ongoing development and feedback.
5. Maintain Visual & Operational Excellence: Uphold store presentation, product displays, and stock standards.
6. Ensure Compliance & Profitability: Manage store operations, including stock control, security, health & safety, and profitability.
7. Build Community Connections: Foster relationships with local businesses and community initiatives to support FatFace's broader purpose.

Skills and Experience

• Proven retail management experience with a successful track record.
• Strong leadership skills to motivate and develop a high-performing team.
• Excellent communication and organizational skills.
• Passion for delivering exceptional customer experiences.
• Ability to make data-driven decisions and identify growth opportunities.
• Experience in visual merchandising and stock management.
• Positive, adaptable, and resilient attitude in a fast-paced environment.

Role Competencies

• Leadership & People Development
• Commercial Acumen
• Customer Focus
• Communication & Influence
• Resilience & Adaptability
• Operational Excellence

Key Contacts and Resources

• Reporting to: Area Manager
• Internal: Regional Team, HR, Visual Merchandising, Stock Control, Marketing
• External: Customers, Community Partners
• Resources: Store team, budget, stock, compliance, and loss prevention resources

Benefits

• 25 days holiday plus bank holidays
• Perkbox discounts and wellbeing content
• Learning platform access
• Dental insurance, pension, support programs
• Income protection, family policies, and more