Edinburgh Fort Kinnaird Assistant Store Manager

TN United Kingdom; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Store Manager to join their vibrant team in Edinburgh. This role is pivotal in creating a customer-centric environment, where you will lead by example and inspire your team to deliver exceptional service. You will be responsible for maximizing store profitability through strategic planning and effective team management. With a commitment to equality and inclusion, this company values your contributions and offers a supportive atmosphere for personal and professional growth. Join this journey and help shape a positive shopping experience for customers while enjoying a range of attractive benefits.

Benefits

25 days holiday plus bank holidays

Perkbox platform access

THRIVE learning management system

Dental Insurance

Pension scheme

Critical illness/death in service

Sick pay allowances

O2 phone discount

Eye tests contributions

Enhanced family-friendly policies

Qualifications

• Strong focus on customer service and satisfaction.
• Experience in managing retail operations and team development.

Responsibilities

• Support Store Manager in maximizing profitability through effective sales strategies.
• Train and develop team members while maintaining brand integrity.

Skills

Customer Service

Team Development

Financial Analysis

Visual Merchandising

Retail Operations

Education

High School Diploma

Retail Management Certification

Tools

THRIVE Learning Management System

Perkbox Platform

Job description

Role: Assistant Store Manager

Location: Edinburgh Fort Kinnaird

Job type: Permanent, Full-Time (40 hours)

Looking for the next adventure? Named in The Sunday Times 2023 Best Places to Work, now is a great time to join our journey and build your career.

Who are we? For over 30 years, we've traveled, laughed, and grown. We believe life is for living and is more fun with loved ones. Our purpose is to bring style and positivity to our customers' lives through our clothes, actions, and values.

We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp TM.

Equality and inclusion isn't just an aspiration but the standard. We promote and drive equality within our workforce to foster an inclusive environment where everyone can connect with customers, colleagues, and communities. You will play a key role in creating a prejudice-free workplace.

Role Overview

Putting the customer at the heart of everything, you will support the Store Manager in managing the store to maximize profitability through sales, cost management, and brand delivery. You will create a fun and inspiring atmosphere, support team development, and ensure high standards are maintained according to company guidelines.

Role Responsibilities

• Lead by example, maintaining the integrity of the brand.
• Drive and model customer service standards to exceed expectations.
• Train, coach, and develop your team, supporting appraisals and performance reviews.
• Analyze financial data and use local/industry knowledge to maximize sales and support decision-making.
• Ensure the store operates within budget through effective scheduling and cost controls.
• Implement the retail plan using effective planning and organizational skills.
• Communicate with Head Office to influence stock management.
• Adhere to procedures regarding cash, stock, health and safety, security, and loss prevention.
• Oversee and execute visual merchandising standards, including launches and floor moves.
• Comply with all policies, legal obligations, and GDPR confidentiality requirements.
• In the absence of the Store Manager, take on responsibilities to ensure store success in sales, standards, and team development.

Role Competencies

• Deliver excellent customer service focusing on customer needs and satisfaction.
• Align with the company's social and environmental mission, actively contributing to it.
• Offer customers alternative buying channels.
• Ensure crew are trained and aware of multichannel propositions.
• Champion the company's vision and values to keep the customer central to decisions.
• Provide ongoing learning, development, and coaching for team members.
• Use local knowledge and creativity to maximize sales opportunities.
• Manage store budget effectively through scheduling, cost controls, and productivity.

Benefits of working with us

• 25 days holiday plus bank holidays
• Perkbox platform access from day one (discounts, wellbeing, etc.)
• THRIVE learning management system from day one
• Dental Insurance (employee funded)
• Pension scheme, 24/7 EAP support (UNUM/Retail Trust/Fashion Textiles)
• Critical illness/death in service for salaried staff
• Sick pay allowances
• O2 phone discount
• Eye tests/contributions to glasses (qualifying roles)
• Sabbatical leave per service length
• Enhanced family-friendly policies (e.g., maternity leave)
• Refer a friend scheme