Customer Service Advisor 6months FTC

NEC Software Solutions (India); Hartlepool; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in delivering essential eligibility services. This role involves acting as the first point of contact for applicants, processing applications with precision, and ensuring compliance with legislation. You will work collaboratively to meet operational targets while honing your skills in a supportive environment. With a focus on professionalism and accuracy, you will play a vital role in facilitating services that make a real difference in people's lives. Join a mission-driven organization that values your contributions and offers opportunities for growth.

Benefits

Private Medical Cover

25 days paid holiday

Life assurance cover

Group Pension Plan

Flexible benefits

Free access to LinkedIn Learning

Qualifications

• Experience in contact or processing center work.
• Proven track record of meeting operational targets.

Responsibilities

• Support delivery of Eligibility Services via online and telephone applications.
• Process applications and queries using the NEC interface.

Skills

Attention to detail

Excellent telephone manner

Strong computer skills

Excellent communication skills

Organizational skills

Tools

Google Mail

Google Drive

Google Forms

Job description

Company Description

Come join us and make a difference in the world! Discover more at www.necsws.com

Job Description

1. Support delivery of our Eligibility Services contract work via online, telephone, and postal applications.
2. Act as the first point of contact for applicants and system administrator for the NEC system to input and process applications.
3. Process applications, queries, and payments using the computerized NEC interface, ensuring professionalism, accurate data recording, and timely updates.
4. Liaise with applicants to process information into the Northgate System.
5. Undertake eligibility checks with applicants, seeking information directly and utilizing additional interfaces for confirmation.
6. Understand the legislation and criteria involved in the eligibility services.
7. Comply with the Processing Services Customer Charter when dealing with all calls.
8. Complete statistical information as instructed by the Service Manager.
9. Support system access requests and assist customers in using the system.
10. Work as part of the team to achieve targets set by the Service Manager.
11. Respond to enquiries from clients, citizens, and colleagues professionally.
12. Share knowledge with team members to ensure continuity, with proper handover during absences.

Qualifications

1. Experience in contact or processing center work.
2. Attention to detail and accuracy in data processing.
3. Excellent telephone manner.
4. Knowledge of service center processes, policies, and procedures.
5. Strong computer skills, especially with Google Mail, Google Drive, and Google Forms.
6. Excellent communication and written skills.
7. Proven track record of meeting operational targets.
8. Well organized.

Additional Information

Benefits

• Private Medical Cover funded by NEC (option to add family members).
• 25 days paid holiday, with buy/sell options.
• Life assurance cover equivalent to 4x salary.
• Group Pension Plan with employer contributions up to 8.5%.
• Flexible benefits to suit individual needs.
• Free access to LinkedIn Learning for professional development.

Other Information

• Must demonstrate right to work and travel within the UK.
• Subject to vetting, references, and health checks.
• DBS check may be required depending on the role.

Who We Are

NEC Software Solutions, part of NEC Corporation, supports public services worldwide—dispatching ambulances, supporting families, maintaining transportation, and more. Join us in making a difference and supporting our mission to help others.