Lead, Infrastructure & Security

TN United Kingdom; London; On-site; USD 100,000 - 225,000; Full time

Job summary

An established industry player is seeking a talented ServiceNow User Interface Developer & Systems Integrator to join their dynamic team. In this pivotal role, you will lead the development of the IAG User Interface, ensuring seamless integration with various systems while enhancing user experience. Your expertise in ServiceNow and problem-solving skills will be crucial as you collaborate with global teams to drive compliance and efficiency. This is an exciting opportunity to contribute to a transformative program that centralizes access controls and fosters innovation within the organization. If you're passionate about technology and eager to make a significant impact, we want to hear from you!

Benefits

Retirement plan

Health and wellbeing coverage

Dental and vision insurance

Flexible spending accounts

Paid time off

Employee assistance program

Tuition reimbursement

Life and disability insurance

Qualifications

• 5+ years of experience in ServiceNow software development.
• Strong hands-on experience with ServiceNow applications and integrations.

Responsibilities

• Lead development of the IAG User Interface in ServiceNow.
• Maintain design playbooks and training material for IAG Administrators.

Skills

ServiceNow Development

Integration Skills

PowerShell

Automated Testing

Problem-Solving

Communication Skills

Education

Bachelor's Degree in Computer Science or related field

Tools

ServiceNow

REST APIs

Snowflake

Job description

The Identity & Access Governance (IAG) program currently is in the process of centralizing Wellington Staff access controls through a centralized toolset. The program has 4 distinct focus areas in 2024:

1. Replacement of IAG User Interface for requesting & approving access.
2. Transforming Access Control Management Control Processes.
3. Migration from legacy IAG tools to new IAG Tools.
4. Establish compliance reporting to enable the business to remediate their own areas of non compliance.

The role of the Service Now User Interface Developer & Systems Integrator will include:

1. Lead developer of the IAG User Interface in Service Now Catalogs visualized in Employee Service Centre. Be able to think like a Business End User not a technologist.
2. Lead knowledge transfer from the incumbent vendor developer partner once Go Live Engagement concludes in late 2024.
3. Partner with rest of IAG Team to understand changes in IAG Software/APIs that may impact the Service Now Front End to ensure no outages are experienced.
4. Maintain accurate & up to date design playbooks, update sets, operating procedures, training material for IAG Administrators in Service Now.
5. Design & implement new requirements, enhancements to existing functionality and custom workflows as the IAG Solution matures over time.
6. Testing and Quality Assurance – Rigorously test software for bugs and performance during all stages of development and package for promotion.

In due course this role will likely expand to design & develop additional Service Now Solutions/Integrations within the Enterprise Risk/Information Security departments.

Skillset Must Haves

1. Service Now Fundamentals - Strong ServiceNow hands on development experience.
2. Experience on ServiceNow applications like Employee Service Centre (ESC), Service Portal, IT Service Management (ITSM), Integration HUB, and Automation Testing Framework (ATF).
3. 5+ years of combined experience on ServiceNow software development.
4. Must have demonstrated experience in Service Portal development, ESC, Service Catalog development, REST based integrations with external tools and Remote tables-based architecture.

Integration Skills: ServiceNow is integrated with various systems and tools. Candidates should have extensive experience at integrating ServiceNow with other programs, web services, databases, and APIs.

PowerShell skills to support and extend the integrations with AD, CyberArk and HashiVault: Candidate must have experience of PowerShell to support and extend existing integration with PowerShell and other systems using ServiceNow PowerShell spoke architecture.

Automated Testing: Build automated test patterns to ensure solutions hosted in Service Now do not break with Service Now or Integrated Vendor upgrades.

Problem-Solving Abilities: Skilled to manage the development & implementation of complex business requirements & troubleshoot/resolve issues in a timely manner.

Excellent interpersonal, written, and verbal communication skills with the ability to partner with teams who use Service Now solutions to turn business requirements into functional specifications, design & implementation.

Nice to have

1. Experience in working in Financial Services Organizations & Cyber Security Teams.
2. Experience working with Snowflake or other data repositories & reporting tools.
3. ITIL Knowledge: Familiarity with ITIL (Information Technology Infrastructure Library) processes is advantageous.

Team Dynamics

1. Must be able to handle complexities and cross project dependencies and how those impact their BOW.
2. Must be able to work in a global team across different regions and time zones and comfortable with Matrix Management.
3. Ability to contribute and collaborate with the IAG managers in establishing role requirements and integration patterns.
4. Comfortable with working closely with IAG stakeholders and architects for project and program delivery milestones.
5. Possesses advanced listening skills and advanced team dynamic problem solving, root cause analysis, and resolution.
6. Has worked efficiently and effectively in IAG teams in a highly demanding environment.
7. Proven performance in critical thinking and usage of innovative thinking for enhancing team capabilities and providing solutions for new challenges, issues, and requirements – must be comfortable to challenge the status quo with stakeholders and IT teams.

The program is currently a global matrix team across 3 offices – London, Boston, and Needham. Ideally a successful candidate will be based in Needham, MA – other locations may be considered for the right applicant.

Not sure you meet 100% of our qualifications? That’s ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds.

As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at .

At Wellington Management, our approach to compensation is designed to help us attract, inspire and retain the best talent in our industry. We strive to pay employees fairly and competitively across all levels and roles. Our approach to compensation considers all aspects of total compensation; all employees are eligible to receive salary, variable compensation, and benefits. The base salary range for this position is: USD 100,000 - 225,000.

This range takes into account the wide range of factors that are considered when making compensation decisions, including but not limited to skill sets; role; skills and experience; certifications; and education. This range is an estimate, and further details on salary and total compensation aspects will be shared with candidates during the recruitment process.

Base salary is only one component of Wellington’s total compensation approach. Other rewards may include a discretionary Corporate Bonus and/or Incentives, if eligible. In addition, we offer a comprehensive and high value benefit package to meet the unique needs of our employees and their families, and we are committed to fostering a flexible work environment that enables employees to thrive personally and professionally. Examples of our benefits include retirement plan, health and wellbeing, dental, vision, and pharmacy coverage, health savings account, flexible spending accounts and commuter program, employee assistance program, life and disability insurance, adoption assistance, back-up childcare, tuition/CFA reimbursement and paid time off (leave of absence, paid holidays, volunteer, sick and vacation time).