Service Co-ordinator

TN United Kingdom; Frimley; On-site; GBP 26,000; Full time

Job summary

Une entreprise spécialisée dans la protection incendie recherche un Service Coordinator pour rejoindre son équipe à Frimley. Le candidat idéal doit avoir d'excellentes compétences en communication et être capable de gérer efficacement les relations avec les clients et les fournisseurs. Le poste offre un salaire compétitif, des avantages tels qu'un bonus de performance et une assurance vie, ainsi que des opportunités de développement professionnel.

Benefits

Pension scheme

Life Assurance (4x salary)

Additional holiday days based on service (up to 25 days)

Candidate Referral Scheme (up to £1,000 per referral)

Employee Recognition Scheme

Opportunities for development and progression

Qualifications

• Compétences en gestion du temps et multitâche.
• Capacité à travailler de manière autonome et en équipe.
• Attitude positive et présentation professionnelle.

Responsibilities

• Maintenir les informations clés des clients dans le système ERP.
• Coordonner les visites avec les ingénieurs et gérer les appels entrants.
• Émettre des bons de commande et traiter les dépenses mensuelles.

Skills

Communication

Gestion du temps

Écoute active

Orientation client

Tools

Systèmes Windows

Job description

Alarm Communications Limited is a leading team of fire protection, commercial security, and building management systems specialists. Our client base primarily consists of prestigious buildings and landmarks, such as high-end hotels, stadia, and education establishments in and around Greater London. We are currently seeking a Service Coordinator to join our office in Frimley.

Basic Salary – up to £26,000 per annum, depending on experience

Benefits include pension, life assurance, and more. Please see our comprehensive remuneration packages below.

Role Overview

Reporting to the Service Manager, the Service Coordinator will regularly liaise with Contract Managers, Engineers, Apprentices, Subcontractors, Suppliers, and Customers to ensure the best possible customer experience.

Key Responsibilities

1. Maintain key customer information by recording and uploading documents into our cloud-based ERP system.
2. Monitor service agreements to ensure visits are conducted as per contract, in coordination with the Service Manager.
3. Use our Asset Planning System to create pre-planned maintenance jobs for scheduling.
4. Inform customers of scheduled visits once dates are confirmed with the Service Manager.
5. Coordinate visits with Engineers, ensure parts are ready, and all paperwork is completed and submitted promptly.
6. Review Engineer paperwork, raise remedial actions, and escalate urgent issues to the relevant manager.
7. Manage incoming calls and emails from clients professionally and promptly.
8. Build trusting relationships through honest communication with clients, suppliers, and colleagues.
9. Resolve product or service issues by clarifying complaints, identifying causes, and implementing solutions, followed by follow-up.
10. Raise and issue Purchase Orders and Works Orders to approved Suppliers and Subcontractors.
11. Review and process expenses and timesheets for the engineering team monthly.
12. Issue documentation such as service records, certificates, and invoices to clients.

Candidate Profile

We seek candidates with attributes such as a positive attitude, excellent communication skills, professional presentation, and the ability to work independently and in teams. Specifically, candidates should offer:

• Strong phone handling and active listening skills
• Familiarity with Windows software systems
• Customer-oriented approach and adaptability
• Excellent communication and attention to detail
• Ability to multitask, prioritize, and manage time effectively

Employee Benefits

We value our employees and offer competitive packages, benefits, and incentives, including:

• Salary up to £26,000, depending on experience
• Performance-related bonus
• Pension scheme
• Life Assurance (4x salary)
• Additional holiday days based on service (up to 25 days)
• Candidate Referral Scheme (up to £1,000 per referral)
• Employee Recognition Scheme
• Opportunities for development and progression

About Alarm Communications

We are a small, regionally focused business providing bespoke, reactive services with dedicated attention. As part of a wider group in the Fire Protection, Security & Building Management Systems industry, we share best practices, learning, and development resources.

Our motto: Big enough to provide, small enough to care.

Our Business Include

• Alarm Communications acl.uk.com
• FAFS Fire & Security fafsfireandsecurity.com
• Marlowe Kitchen Fire Suppression marlowefireandsecurity.com
• Morgan Fire Protection morganfire.co.uk
• Victory Fire morganfire.co.uk
• Marlowe Smoke Control marlowe-aov.co.uk
• Marlowe Fire & Security marlowefireandsecurity.com

Diversity & Inclusion

We promote a diverse, inclusive environment that encourages authenticity. We are committed to equal opportunities and support reasonable adjustments during recruitment.

Right to Work

Note: We are unable to offer Right to Work Sponsorship. Applicants without current UK Right to Work status or needing support to extend it cannot be considered.