IT Service Manager

Corriculo Ltd; Oxford; Hybrid; GBP 40,000 - 70,000; Full time

Job description

IT Service Manager, Support Manager, COR7024
As part of continuing business growth, an IT Service Manager / Support Manager is required to join one of the region’s most successful accountancy firms. The successful IT Service Manager / Support Manager will be based in the Oxford Office and will be able to work from home up to 2 days a week, with some travel involved to various locations across the south of England.

The Role
The IT Service Manager / Support Manager will join the IT team of a growing top 40 accountancy firm with offices in central and southern England, line managing a support team of 4 across 2 locations, as they seek to provide an exceptional support service to approximately 500 users. In addition to leading the team and maintaining some hands-on support responsibilities, the IT Service Manager / Support Manager will coordinate and manage software updates across the firm’s IT systems and manage 3rd party supplier relationships. The IT Service Manager / Support Manager will also be responsible for performance reporting, improving issue resolution time, compliance and security, and general system maintenance.

• Up to 30 days’ holiday
• Life assurance
• Health cash plan
• Flexible and hybrid working

What experience does the IT Service Manager / Support Manager need?

• Solid IT support experience, coupled with existing experience of managing/leading IT service and supplier strategies
• Experience gained in a professional services or similarly structured environment (accountancy, legal, consultancy, etc.) is preferred
• A breadth of experience across standard Microsoft technologies, including Microsoft 365 and IT security protocols and compliance standards
• Proficiency in software and supplier management, systems maintenance and technical troubleshooting

I want to do that!
If you have any questions or would like to discuss this excellent IT Service Manager / Support Manager role and company, please call me or drop me an email, as I’d love to hear from you! If you think this role could be right for you and you’d like to learn more, please apply now!

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