Adult & Paediatric Crisis Worker-Birmingham (0 hours)

Mountain Healthcare; Birmingham; On-site; Full time

Job summary

An innovative and market-leading service provider in the UK is seeking a compassionate Crisis Worker to join their team. This role is crucial in providing dedicated support to victims of sexual assault, ensuring they feel empowered and cared for throughout their journey. As a first point of contact, you will assist service users and their families, maintain high standards of care, and work collaboratively with other agencies. With a commitment to equality and diversity, this role offers extensive training and development opportunities, making it a rewarding career in the Health & Justice care sector.

Benefits

Enhanced sickness pay

Well-being programme

Advanced rota planning

6 weeks’ annual leave

Pension scheme

Bonus scheme

Life assurance

Education funding opportunities

Qualifications

• Compassionate individual with experience in supportive roles.
• Understanding of confidentiality and trauma-informed care.

Responsibilities

• Be the first point of contact for service users.
• Assist in the collection of forensic evidence.
• Support service users and advocate for their needs.

Skills

IT skills

Customer service experience

Kind and caring nature

Understanding of confidentiality

Driving license

Job description

About The Role

Location: The Horizon SARC, Birmingham and additional SARC locations within the West Midlands Region.

Bank Role

Salary: The payment rates for this role are a shift retainer of £30.56 Monday - Friday and £40.24 Saturday - Sunday, with an attendance payment of £47.55 per case.

Rota Patterns: 8-hour shifts over 24 hours, 365 days a year.

Are you looking for a new and exciting career within the Health & Justice care sector? This is an excellent opportunity for a compassionate individual to join a growing, innovative, and market-leading service provider within Sexual Assault Referral Centres (SARC).

The role of Crisis Worker is vital in providing victims of sexual assault with dedicated support and care. Acting as an advocate for patients, you will empower service users to feel in control and support them through forensic processes to manage their care pathways.

Job Responsibilities

• Be the first point of contact for service users.
• Support service users and their families visiting the centre, including preparing the patient and assisting in the collection of forensic evidence.
• Maintain high standards of DNA anti-contamination between forensic cases (cleaning).
• Assist patients and liaise with other agencies regarding the management of the service user pathway.
• Support and advocate for service users during their time at the SARC.
• Be a key member of the SARC team and the wider company network.

Essential Skills

• IT skills and basic administration.
• Experience in a supportive or customer-focused environment.
• Kind and caring nature.
• Understanding of confidentiality.
• Applications are invited from females only due to the nature of the Sexual Offence Examiner role, under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• A UK driving license and access to a vehicle are required, as travel across SARC locations may be necessary.
• Advanced DBS and Level 2 Police vetting are required.

About the Company

Founded by passionate clinicians, Mountain Healthcare leads the clinical forensic healthcare sector in the UK. As a partner of NHS England and the police, our services include SARCs, Police Custodial Healthcare, Secure Estate Healthcare, and clinical telephone advice.

Our core values are 'Be Kind' and 'Do the Right Thing.' We provide holistic, trauma-informed care to improve health outcomes for patients within the criminal justice system, utilizing innovative technologies and strategic partnerships to ensure effective and equitable services.

Join Us and Make a Difference

Clinical forensic healthcare is a rapidly expanding field. At Mountain Healthcare, we invest in our staff through extensive training and development opportunities, including our Forensic Practitioner Gateway, accredited CPD courses, and sector events.

Equality, Diversity & Inclusion

We are committed to promoting equality and diversity, creating an inclusive environment that values individual differences. We welcome applications regardless of age, disability, sex, gender identity, ethnicity, religion, sexuality, or personal circumstances.

Benefits

• Enhanced sickness, maternity, neonatal, and adoption pay schemes.
• Well-being programme.
• Advanced rota planning for work-life balance.
• 6 weeks’ annual leave.
• Pension scheme, bonus scheme, and life assurance.
• Opportunities for apprenticeships and higher education funding after one year of service.