Enable job alerts via email!

Technical Service Delivery Manager - Aircraft/Airline

Holt Recruitment

Farnborough

On-site

GBP 50,000 - 90,000

Full time

30+ days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

An innovative global technology and communications leader is seeking a Technical Service Delivery Manager to drive technical leadership in the aerospace sector. This role focuses on delivering exceptional service throughout the customer lifecycle, ensuring alignment with customer requirements, and facilitating process improvements. The ideal candidate will possess a strong background in technical account management, particularly in B2B Telecom, IT, or Aviation, and will excel in managing customer expectations while leading cross-functional teams. Join this dynamic firm and contribute to shaping the future of mobility in the aerospace industry!

Experience in technical Account Management within B2B Telecom/IT/Aviation.
Solid understanding of networking concepts and customer expectations.

Provide technical guidance and leadership for customer-related activities.
Coordinate software and configuration needs for airline/aircraft onboarding.

Technical Account Management

Customer Relationship Management

TCP/IP Networking

Presentation Skills

Process Improvement

Bachelor's Degree in Electrical Engineering

Bachelor's Degree in Computer Science

Bachelor's Degree in Computer Engineering

Salesforce

Ticketing Systems

Technical Service Delivery Manager - Aircraft/Airline

Holt Executive are delighted to be partnering with a global technology and communications leader to recruit a Technical Service Delivery Manager for an interim contract in the aerospace industry.

Our partner mission is to deliver innovative technology and communication services to several markets around the world.

Mobility is a key focus for them.

For the Technical Service Delivery Manager hire, the individual will be responsible for technical leadership throughout the customer lifecycle inhouse and externally.

Key responsibilities for the Technical Service Delivery Manager - Aircraft/Airline:

- Provides technical guidance, status, and leadership to the customer and internal teams for all account related activities.
- Define, clarify, and advise on customer requirements, lab requirements, and testing support.
- Identify and review SLA exclusions, facilitates process improvement, and change in coordination with the agreement, customer, and product evolution
- Working with product & program teams and DevOps on new airline / aircraft / feature onboarding and scheduling (e.g., Salesforce)
- Coordinating and supporting needs related to software, portal, configuration items, and content.

Key Experience required for the Technical Service Delivery Manager - Aircraft/Airline:

- Experience in a technical Account Management/ Service Delivery role (B2B Telecom/IT/Aviation)
- Bachelors Degree in Electrical Engineering, Computer Science or Computer Engineering or another related degree
- Demonstrated experience managing customer expectations and delivery scope
- Solid understanding of TCP/IP and Broadband networking concept
- Proficiency with Salesforce or equivalent ticketing system and reporting tools
- Ability to present complex technical material to a variety of audiences
- Demonstrate the ability to lead multi-functional teams