Call Center Agent - Uncapped Commission

EE; Swansea; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join EE as a Sales Advisor in Swansea and leverage your communication skills to enhance customers' digital experiences. Enjoy a competitive salary with growth potential, flexible working options, and a supportive team culture while helping customers find the right products for them.

Benefits

Online GP access for you and your family

Market-leading paid carer's leave

Equalised maternity, paternity, and adoption leave

Discounts on EE & BT products

Career development support

Volunteering days

Optional private healthcare and dental coverage

Qualifications

• Confident talker with strong interpersonal skills.
• Ability to build relationships and negotiate effectively.

Responsibilities

• Engage with customers over the phone about enhancing their digital lives.
• Discuss suitable products and services based on customer needs.

Skills

Communication

Relationship Building

Negotiation

Job description

Full time: Permanent

Salary: GBP25,087 rising to GBP25,684 at 9 months in role, plus uncapped commission

Hourly rate: GBP12.82

Why this job matters

If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or perhaps negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We'll provide you with training on the rest so you're ready to talk confidently about all our products and services.

We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to ensure you don't miss appointments or can look after your family in an emergency. This includes giving you the opportunity to schedule your own breaks, bank time, and the option of occasional home working.

What's in it for you?

• A great starting salary of GBP25,087 rising to GBP25,684 at 9 months in role, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer's leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill, or elderly.
• Family Leave: Equalised maternity, paternity, and adoption leave offering all parents 18 weeks full pay and 8 weeks half pay in the first year, regardless of how they choose to grow their family.
• Huge discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support in carving your own career path. We are passionate about developing our people and will support you in achieving your career goals.
• Volunteering days to give back to your local community.
• Optional private healthcare and dental coverage to protect you and your family.

On top of all that, we offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?